Jennifer Butterfass

Landscape Photographer

• Created and manages website for Fine Art Photography
• Selected and Created Retail Products
• Established a business of Outdoor Portrait Photography, Custom Photography for Business Websites, Landscape fine art Photography Prints and Commercial Photography for Hotels, Restaurants and Businesses

• Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
• Reached out to customers frequently to check on satisfaction, inquire about needs and propose new offerings.
• Met with customers to show samples, discuss features and benefits and collaborate to grow partnerships and drive sales.
• Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
• Forecasted sales and established processes to achieve sales objectives and related metrics.
• Innovated with clients and internal team to come up with new product ideas and solutions to grow business
• Responsible for client forecasts to plan and plant farm grown products

• Generated new business with marketing initiatives and seasonal product lines
• Reached out to potential customers via telephone, email, and in-person inquiries.
• Established relationships to promote growth and retention.
• Represented company and promoted products at conferences and industry events.
• Managed offers to meet profit margin goals
• Built relationships with customers to establish long-term business growth.
• Resolved problems in tactful and positive manner
• Managed accounts to retain existing relationships and grow revenue
• Listened to customer needs and identified solutions to grow revenue

• Managed inventory control, cash control, and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Rotated merchandise and displays to feature new products and promotions.
• Completed point of sale opening and closing procedures.
• Assisted with training and mentoring new staff members.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Maximized sales and minimized shrinkage in a challenging situation where Director had allowed staff to purchase on an honor system
• Supervised guests at front counter, answering questions regarding products while maintaining a "fun and vacation-like" atmosphere.
• Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
• Well versed on customer service
• Trained new employees on proper protocols and customer service standards.
• Managed purchasing and sales for a Store/Coffee and Ice Cream Shop as well as purchasing of Wine and Spirits for the Dining Room

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
• Established and cultivated solid business relationships with new or existing customers.
• Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
• Interviewed, hired and trained new Sales people
• Built relationships with customers and community to establish long-term business growth.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.

• Worked directly with customers helping to select products and suggest new items
• Made daily outbound calls to sell to Mass Markets and Retailers over phone
• Trained and mentored new sales representatives.
• Responsible for interviewing, hiring and training new salespeople
• Expert in face to face customer service and relationship building
• Worked with differing personalities within company and within customer base.
• Product expert for perishable floral materials
• Positive
• Strong work ethic