Jenny Her
Fresno
Summary
Dynamic and dependable professional with a proven track record at Target, excelling in customer service and teamwork. Recognized for enhancing customer satisfaction through effective communication and analytical problem-solving. Adaptable and organized, I thrive in fast-paced environments, consistently achieving operational goals while fostering positive relationships with clients and colleagues.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
15
15
years of professional experience
Work History
In Home Service
IHSS
2025 E. Dakota Ave
07.2017 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Sales Associate
Target
6655 N Riverside Dr, Fresno CA 93722
09.2017 - 09.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Used in-store system to locate inventory and place special orders for customers.
- Performed cash, card, and check transactions to complete customer purchases.
Vault Teller
Loomis Armored
2892 E Dorothy Ave, Fresno CA 93722
08.2016 - 09.2017
- Managed vault operations, ensuring accuracy in cash handling and inventory control.
- Conducted regular audits to maintain compliance with security policies and financial regulations.
- Streamlined cash processing workflows, enhancing overall efficiency in daily transactions.
- Collaborated with management to develop strategies for reducing operational risks within the vault.
- Oversaw reconciliation processes, ensuring discrepancies were addressed promptly and accurately.
- Implemented new tracking systems to improve transparency and accountability of cash movements.
- Managed high volumes of cash movement accurately, supporting the ongoing operation of the branch effectively.
- Maintained a reliable and up-to-date knowledge of compliance regulations and cash handling best practices by participating in ongoing professional development opportunities.
- Reduced discrepancies in vault inventory with thorough reconciliations and prompt identification of errors.
- Enhanced cash management efficiency by implementing streamlined vault processes and procedures.
- Contributed to a positive work environment by fostering strong relationships with colleagues and maintaining open communication channels.
- Improved transaction accuracy with diligent attention to detail during daily counting and verification processes.
- Performed vault, alarm and door duties to facilitate opening and closing of operations.
- Maintained accurate cash balances through meticulous record-keeping and regular audits.
- Maintained, organized and stocked teller window areas.
Customer Service Cashier
Me-n-eds Pizzeria
5630 Cesar Chavez Blvd, Fresno, CA 93727
10.2010 - 11.2014
- Processed customer transactions efficiently using POS systems.
- Resolved customer inquiries and complaints, enhancing satisfaction levels.
- Assisted in training new cashiers on operational procedures and best practices.
- Maintained accurate cash drawer balances through diligent record-keeping.
- Optimized checkout processes to reduce wait times for customers.
- Collaborated with team members to improve service delivery standards.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Answered product questions using knowledge of sales and store promotions.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Redeemed coupons to discount purchases.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in creation of promotional displays, attracting customer attention and boosting sales.
- Collaborated with team members to maintain smooth operations during peak hours.
- Resolved customer complaints, leading to noticeable improvement in customer satisfaction ratings.
- Participated in regular inventory counts, ensuring accuracy in store stock levels.
- Ensured cleanliness and organization of checkout area, contributing to positive shopping environment.
- Collaborated with team members to streamline checkout processes, reducing average customer wait time.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Performed cash, card, and check transactions to complete customer purchases.
Education
High School Diploma -
Roosevelt High School
4250 E Tulare Ave, Fresno. CA 9370206-2005
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Analytical problem-solving
- Flexible and adaptable
- Dependable and responsible
- Excellent communication
- Multitasking Abilities
- Critical thinking
- Organizational skills
- Organization and time management
- Verbal communication
- Maintains focus during challenging circumstances
- Effective listening
Languages
English
Full Professional
Timeline
Sales Associate
Target
09.2017 - 09.2018
In Home Service
IHSS
07.2017 - Current
Vault Teller
Loomis Armored
08.2016 - 09.2017
Customer Service Cashier
Me-n-eds Pizzeria
10.2010 - 11.2014
High School Diploma -
Roosevelt High School