Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jenny Her

Fresno

Summary

Dynamic and dependable professional with a proven track record at Target, excelling in customer service and teamwork. Recognized for enhancing customer satisfaction through effective communication and analytical problem-solving. Adaptable and organized, I thrive in fast-paced environments, consistently achieving operational goals while fostering positive relationships with clients and colleagues.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

15
15
years of professional experience

Work History

In Home Service

IHSS
07.2017 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.

Sales Associate

Target
09.2017 - 09.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Used in-store system to locate inventory and place special orders for customers.
  • Performed cash, card, and check transactions to complete customer purchases.

Vault Teller

Loomis Armored
08.2016 - 09.2017
  • Managed vault operations, ensuring accuracy in cash handling and inventory control.
  • Conducted regular audits to maintain compliance with security policies and financial regulations.
  • Streamlined cash processing workflows, enhancing overall efficiency in daily transactions.
  • Collaborated with management to develop strategies for reducing operational risks within the vault.
  • Oversaw reconciliation processes, ensuring discrepancies were addressed promptly and accurately.
  • Implemented new tracking systems to improve transparency and accountability of cash movements.
  • Managed high volumes of cash movement accurately, supporting the ongoing operation of the branch effectively.
  • Maintained a reliable and up-to-date knowledge of compliance regulations and cash handling best practices by participating in ongoing professional development opportunities.
  • Reduced discrepancies in vault inventory with thorough reconciliations and prompt identification of errors.
  • Enhanced cash management efficiency by implementing streamlined vault processes and procedures.
  • Contributed to a positive work environment by fostering strong relationships with colleagues and maintaining open communication channels.
  • Improved transaction accuracy with diligent attention to detail during daily counting and verification processes.
  • Performed vault, alarm and door duties to facilitate opening and closing of operations.
  • Maintained accurate cash balances through meticulous record-keeping and regular audits.
  • Maintained, organized and stocked teller window areas.

Customer Service Cashier

Me-n-eds Pizzeria
10.2010 - 11.2014
  • Processed customer transactions efficiently using POS systems.
  • Resolved customer inquiries and complaints, enhancing satisfaction levels.
  • Assisted in training new cashiers on operational procedures and best practices.
  • Maintained accurate cash drawer balances through diligent record-keeping.
  • Optimized checkout processes to reduce wait times for customers.
  • Collaborated with team members to improve service delivery standards.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Answered product questions using knowledge of sales and store promotions.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Redeemed coupons to discount purchases.
  • Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
  • Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Assisted in creation of promotional displays, attracting customer attention and boosting sales.
  • Collaborated with team members to maintain smooth operations during peak hours.
  • Resolved customer complaints, leading to noticeable improvement in customer satisfaction ratings.
  • Participated in regular inventory counts, ensuring accuracy in store stock levels.
  • Ensured cleanliness and organization of checkout area, contributing to positive shopping environment.
  • Collaborated with team members to streamline checkout processes, reducing average customer wait time.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Performed cash, card, and check transactions to complete customer purchases.

Education

High School Diploma -

Roosevelt High School
4250 E Tulare Ave, Fresno. CA 93702
06-2005

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Analytical problem-solving
  • Flexible and adaptable
  • Dependable and responsible
  • Excellent communication
  • Multitasking Abilities
  • Critical thinking
  • Organizational skills
  • Organization and time management
  • Verbal communication
  • Maintains focus during challenging circumstances
  • Effective listening

Languages

English
Full Professional

Timeline

Sales Associate

Target
09.2017 - 09.2018

In Home Service

IHSS
07.2017 - Current

Vault Teller

Loomis Armored
08.2016 - 09.2017

Customer Service Cashier

Me-n-eds Pizzeria
10.2010 - 11.2014

High School Diploma -

Roosevelt High School

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Jenny Her