Jenny Hermosillo
Entrepreneur & Success Coach | Student Engagement Specialist
Summary
Motivated and empathetic coach with 10+ years in customer service, program coordination, and enrollment support. Former Estrella Mountain Community College Student Ambassador with a passion for guiding students and families through educational journeys. Skilled in rapport-building, goal-setting, and leading presentations for diverse audiences. Bilingual (English/Spanish) and experienced in community engagement, coaching, and student success. Tech-savvy and driven to help students find their purpose through education.
Overview
12
12
years of professional experience
1
1
Language
Work History
Head Coach
Kleinow Holdings
06.2024 - 06.2025
- Guide clients in personal and academic goal achievement through individualized coaching sessions.
- Lead training sessions to improve communication and engagement across diverse audiences.
- Coordinate service delivery, fostering long-term relationships and strong retention.
Dynamic Personal Trainer
Life Time
02.2022 - 07.2024
- Counseled clients through goal identification, planning, and achievement.
- Maintained relationships with 40+ clients by providing consistent, personalized guidance.
- Delivered engaging presentations and workshops to support behavior change and motivation.
Injury Claims Specialist + Various roles
State Farm
09.2013 - 04.2022
- Guided clients through complex processes with empathy and confidentiality.
- Delivered clear communication in high-stakes situations while maintaining compliance.
- Developed job aids and workflows that improved team efficiency and service delivery.
Operations Manager & Trainer
EOS Fitness
04.2021 - 01.2022
- Managed hiring, training, and staff development to drive team performance.
- Streamlined onboarding processes, improving customer and staff satisfaction.
- Coordinated community-facing events to build awareness and enrollment.
Education
Bachelor of Science - Technological Entrepreneurship & Management
Arizona State University
05.2021
Associates - General Business
Estrella Mountain Community College
Avondale, AZ05.2017
Skills
Student Engagement & Enrollment
Goal-Setting Support
Community Outreach
Empathy-Driven Communication
Presentation & Public Speaking
Athlete safety
Media relations
Motivational leadership
Training and coaching
Settlement determinations
Claims analysis
Client interviews
Problem-solving
Time management
Problem-solving abilities
Additional Qualifications
- Valid driver's license and reliable transportation.
- Flexible schedule with experience supporting evening and weekend events.
- Strong organizational and time management skills in remote and dynamic settings.
Timeline
Head Coach
Kleinow Holdings
06.2024 - 06.2025
Dynamic Personal Trainer
Life Time
02.2022 - 07.2024
Operations Manager & Trainer
EOS Fitness
04.2021 - 01.2022
Injury Claims Specialist + Various roles
State Farm
09.2013 - 04.2022
Associates - General Business
Estrella Mountain Community College
Bachelor of Science - Technological Entrepreneurship & Management
Arizona State University