Jenny Hernandez
Graham,NC
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
10
10
years of professional experience
Work History
Fulfillment Compliance Facilitator
Millennium Print Group
01.2023 - Current
- Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.
- Identified areas in need of improvement and implemented solutions.
- Contributed to improved team performance by facilitating workshops on communication, collaboration, and problem-solving techniques.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
- Assisted in the preparation of audit reports that clearly communicated findings and recommendations to key stakeholders.
- Identified and reported audit issues.
- Investigated discrepancies discovered during auditing process.
- Contributed to a positive work environment by collaborating effectively with colleagues across all levels of the organization.
- Supported the onboarding process by coordinating new hire orientation and training sessions.
Line Lead/Floor Lead
GXO Logistics
10.2020 - 12.2022
- Led and influenced team members through actions and expectations to meet improvement goals.
- Prepared line set-ups for following shifts for overall increased line efficiency.
- Interacted with supervisor at the end of shifts to provide details on all uncompleted tasks.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
- Monitored production line, watching for pile-ups or jams.
- Looked through work orders to determine type and quantity of materials needed for each production batch.
- Trained and monitored line associates to perform proper assembly techniques, apply best practices and comply with safety procedures.
- Ensured compliance with safety regulations, maintaining a clean and hazard-free work environment for all employees.
- Resolved conflicts between employees professionally, fostering a positive working environment that encouraged collaboration rather than competition.
- Monitored employee performance regularly, identifying areas for improvement and offering constructive feedback accordingly.
- Enhanced team morale and productivity through regular feedback, recognition, and team-building activities.
Server
Zocalo Street Food and Tequila
01.2018 - 12.2018
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Trained new employees on restaurant procedures and plating techniques.
- Addressed complaints to kitchen staff and served replacement items.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
Manager
El Tequila Mexican Restaurant
11.2015 - 12.2017
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Entered time and attendance logs in preparation for payroll.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Education
High School Diploma -
Swansboro High School
Swansboro, NC06.2006
Skills
- Fluent in Spanish
- Organizational skills
- Good work ethic
- Team management
- Dependability
- Computer skills
- Group dynamics
- Workshop coordination
Languages
Spanish
Native or Bilingual
Timeline
Fulfillment Compliance Facilitator
Millennium Print Group
01.2023 - Current
Line Lead/Floor Lead
GXO Logistics
10.2020 - 12.2022
Server
Zocalo Street Food and Tequila
01.2018 - 12.2018
Manager
El Tequila Mexican Restaurant
11.2015 - 12.2017
High School Diploma -
Swansboro High School
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