Jenny Holloway
Denver,CO
Summary
Former hospitality and tech professional with a passion for people and a keen eye for improving experiences. Currently pursuing a Master's in Social Work and leveraging recent experience in geriatric healthcare and hospice settings. Seeking an internship to further grow and explore the field of social work.
Overview
5
5
years of professional experience
Work History
Sunshine Home Share Colorado
01.2025 - Current
- Conduct comprehensive psychosocial intakes with home seekers and providers, assessing mental, physical, social, and environmental needs to support safe and sustainable home sharing matches
- Engage with the aging community in Denver by attending outreach events, advocating for older adults, and representing Sunshine Home Share's mission to promote aging in place
- Support nonprofit operations through participation in marketing and insights projects, gaining experience in community-based social work, program development, and service accessibility for older adults
Admissions Coordinator
The Denver Hospice
07.2023 - Current
- Serves as the primary point of contact for individuals and families navigating hospice care, providing compassionate guidance.
- Manages referrals, ensuring all required documentation is obtained promptly.
- Improved response time by 10% within my first three months through efficient process management.
- Offers emotional support to families during difficult times, helping them cope with challenges
- Collaborates with families to ensure insurance needs are met, facilitating smooth access to care.
Activity Director
The Heights Post Acute
01.2023 - 07.2024
- Supported, encouraged and directed participation in activities and welcomed participant feedback
- Recruited, scheduled and supervised assistants and volunteers
- Collaborated with community organizations to expand resources and opportunities for participants
- Assessed individual participant needs to develop tailored activity plans that promote physical, mental, and social well-being.
Customer Insights Analyst
Evolve Vacation Rental
10.2020 - 01.2023
- Analyzed and interpreted data from CSAT, NPS, social listening, and churn/retention
- Created weekly reports detailing trends, opportunities for process improvement, and recommendations for leadership and company stakeholders
- Directed performance project, increasing company and customer alignment by conducting market and customer research, analyzing current methods, and presenting findings to all departments.
Education
Masters of Social Work -
Louisiana State University
05.2026
Bachelor of Arts (B.A.): Communication Studies -
University of Georgia
Timeline
Sunshine Home Share Colorado
01.2025 - Current
Admissions Coordinator
The Denver Hospice
07.2023 - Current
Activity Director
The Heights Post Acute
01.2023 - 07.2024
Customer Insights Analyst
Evolve Vacation Rental
10.2020 - 01.2023
Masters of Social Work -
Louisiana State University
Bachelor of Arts (B.A.): Communication Studies -
University of Georgia
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