Jenny Housekeeper

Complaint Resolution Specialist - 2 Years

• Respond to reviews on online platforms. TrustPilot/Google/BBB
• Work with the Compliance Team to respond to BBB Complaints.
• Work with escalated customers and merchants to resolve their escalated concerns.

Previous positions held in Snap Finance

Loss Prevention Dispatch/Funding Specialist - 2 Years

• Manage multiple funding queues.
• Respond to Funding emails. These could be from merchants or customers.
• 40-50 outbound calls per day, depending on the queues.

Merchant Support Team Lead/Resolution Specialist - 4 Months

• Assisted with escalated calls from merchants and customers.
• Answered Podium Reviews.
• Responded to SLC Leads' inbox and assisted other teams with their inbox overflow.
• Answered agent's questions about accounts.

Merchant Support Specialist 2 - 1 Month

• Assist MSR1s with questions and overflow calls.
• Manage the email queue with the team.
• Snap! Training - Accountability
• Snap! Training - Resilience
• Help with Special Projects
• 20-30 inbound calls per day.

Merchant Support Specialist - 1 Month

• Assist merchants with completing sales for customers.
• Educate the Merchants on using the Merchant Portal.
• 30-40 inbound calls per day.

Loans Customer Service Specialist - 6 Months

• Assist loan customers with their accounts.
• Take payments and educate customers on how Snap! works when it comes to their loans.
• 40-50 inbound calls per day.

LTO Customer Service Specialist - 3 Weeks

• Assist customers with their LTO accounts.
• Address any questions and concerns they have
• 40-50 inbound calls per day.

• Respond to reviews on online platforms.
• Responded and researched customers' concerns via social media platforms like Facebook

• Sold games and game consoles to customers.
• Answered questions about games and game consoles.