Jenny Jarnig
Green Bay,WI
Overview
17
17
years of professional experience
Work History
Community Engagement Advocate
Optum-Landmark Health
05.2023 - Current
- Promoting engagement in a value-based, revenue generating, and hospital avoidance program
- Telephonic engagement or working through the community, including physicians’ offices, hospitals, sub-acute locations, long-term care, and other community partners
- While using critical thinking skills to develop outreach strategies including, coordinating meetings and presentations to increase engagement
- Collaborate daily with interdisciplinary team including, Medical Directors, physicians, Registered Nurses, Nurse Practitioners, Behavioral Health, Social Workers, and Dietitians
- Strategic-thinking, high metric driven role, utilizing reporting, multi-EMR;s, with initiating accounts, medical account management, relationship management, and provider logistic in-person schedule planning
- Learning in a fast paced environment while training in small to large groups.
Inside Engagement Professional 1, Small Business
Humana
04.2021 - 05.2023
- Contributes to business strategy and ensures enrollment success
- Identifying member and Agent education opportunities to drive maximum utilization of available resources and encouraging a self-help approach
- Understands own work area professional concepts/standards, regulations, strategies, and operating standards
- Makes decisions regarding own work approach/priorities and follows directions within a white space
- Exceeded Small Business Engagement Goals for 2022 and 2023
- 2023 Ohio: +1.5% Desert: +2.1% Mountain: +1.7% Overall Engagement +1.0%
- 2022 Overall Engagement + 1.1%
- Subject Matter Expert for BI Tool/Qlik Sense Enterprise; created tabs for department and Leadership
- Pro-growth-focused culture
- Provide data analysis & reports for: Wellness Engagement Incentive, Member Engagement, Activity, Wellness Data Management Tool, Employer Portal, and Go365 Summary
- Conduct virtual meetings for up to 100+ members; coordinate wellness events such as biometric screenings, challenges, and educational seminars to increase wellness engagement, recruitment and retention of business operations
- Participated in the creation of and communicated the Sponsor National Step Challenge to our Brokers and Groups
- Presented Virtual Webinars for Go365, Go365 Live, and Champ Camp
- Facilitated WELCOA seminar, “The Seven Bench Marks”, to Inside Engagement team.
Go365 Inbound Calls Representative 2
Humana
03.2018 - 04.2021
- Received inbound calls and directly responded to questions, handled issues, and provided guidance to internal and external customers
- Educated customers and received documents; resolved inquiries on a one-call resolution, while building lasting relationships
- Acted as Escalation Specialist and handled high-touch, urgent calls
- Inbound member calls for Medicare, Medicaid, and Commercial
- Met or exceeded Call Quality: 2021 goal 95%; actual 95.5%
- Voice of the Customer/ECHO: 2021 goal 68.8%; actual 77.8%
- Coordinated Impact Planning Team initiatives in 2018-2020
- Participated on Advocacy Team for Rethink Routine projects; created and facilitated Humana Go365 presentations for the enterprise, including nurses
- Medicaid Go365 start-up project/testing for inbound calls line
- Mattersight start-up project/testing: goal 54%; actual 57.3%
- Managed assigned projects: Biometric Screening Audits, Level 2 Exceptions, Go365 Support Inbox, Escalation Call Outbounds, Engagement Project, Mentor Updating, Device Guides, Go365 Community Collaboration updates.
Visual Merchandise Leader
Target
01.2017 - 03.2018
- Maintained brand and continued maintenance throughout the store within deadlines
- Created stock processes Monitored sales patterns and trends to increase financial growth
- Developed and trained members with product knowledge and product management
- Created culture and release parties for new product line to create financial growth
- Developed a company-wide change to the Brand for Loss Prevention concerns
- Managed day-to-day schedules, goal setting, project management, deadlines, and department cross-training.
Sr. Assistant Manager
Charlotte Russe
06.2007 - 01.2017
- Assisted in store openings, with teams, or created a team and developed a plan for opening
- Operated with a team to create store visuals for key stakeholders to analyze and make finalized plans for floor standards and guidelines; created folding standards for company floor sets
- Worked in Top 10 stores of the company
- Traveled to stores to perform and complete inventories
- Recognized by management for leadership style; led under-performing locations to hire and align stores back to company standards after changes in management
- Communicated best practices to save payroll and money implemented company-wide
- Conducted budget forecasting; processed shipments; maintained a visual brand and educated product knowledge; managed & coordinated projects.
Education
WELCOA Faculty Status -
Medical Assistant Certificate -
Lakeshore Technical College
01.1997
Skills
- Customer Relationship Manager
- Problem Solving
- Business Development
- Account and Program Onboarding
- Project/Team Management
- Product Development
- Medical Account Management
- Growth/Business strategies
- Analytic driven changes
- Workflow Processes
- Budget analysis and Forecasting
- Leadership & Development
- CRM
- MTV
- GOSP
- BomGuard
- Mentor
- Multi-Device Platforms
- HADS
- Web Emulation
- ARC/Sales Force
- Soar
- BI Tool
- Fuse
- E-Billing
- Engagement Source
- Microsoft Word
- Excel
- PowerPoint
- Bamboo
- Genesys
- Ubiquity(EMR)
- Zoom
- Microsoft Teams
Volunteer Experience
- Ambassador for CNRG Care Givers Network Resource Group and member
- Member of the Women’s Network Resource Group
- Multi-Culture Mentor Program - promotes diversity & inclusion
- Webster Elementary, Aldo Elementary, and East High School
Timeline
Community Engagement Advocate
Optum-Landmark Health
05.2023 - Current
Inside Engagement Professional 1, Small Business
Humana
04.2021 - 05.2023
Go365 Inbound Calls Representative 2
Humana
03.2018 - 04.2021
Visual Merchandise Leader
Target
01.2017 - 03.2018
Sr. Assistant Manager
Charlotte Russe
06.2007 - 01.2017
WELCOA Faculty Status -
Medical Assistant Certificate -
Lakeshore Technical College