Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jenny Juarez

Wichita Falls,TX

Summary

Customer Service Skills able to build a relationship of mutual trust with clients; able to handle complaints and concerns in a sensitive way.

Critical thinking skills able to review different points of view or ideas and make objective judgments so ; investigates all possible solutions to a problem, weighing the pros and cons

Persuading skills communication effectively to justify a position or influence a decision; able to sell products or promote ideas


Overview

18
18
years of professional experience

Work History

Package Handler

Fed- EX
09.2022 - Current
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Assembled, sealed and loaded packages into correct trucks.
  • Followed verbal and written instructions to properly move and ship products.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.

Restaurant Waitress

Ihop
07.2008 - Current
  • Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
  • Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
  • Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
  • Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
  • Completed credit payments via card processing systems.
  • Operated [Type] POS systems to cash out customer checks and complete order transactions.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Increased sales significantly by upselling higher-end products to customers.

Restaurant Waitress

Los Tres Amigos
12.2004 - 06.2008
  • Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
  • Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
  • Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
  • Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
  • Operated [Type] POS systems to cash out customer checks and complete order transactions.
  • Completed credit payments via card processing systems.
  • Performed specialized alcoholic beverage services such as bottle openings and chiller setup.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Increased sales significantly by upselling higher-end products to customers.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.

Education

GED -

North Side High School
Fort Worth, TX

Skills

  • Package Loading
  • Customer Experience
  • Package Preparation
  • Truck Loading and Unloading
  • Package Scanning
  • Handheld Scanners
  • Labeling and Boxing
  • Teamwork and Collaboration
  • Physical Strength and Stamina
  • Stacking and Staging
  • Quality Assessment and Assurance
  • Materials Handling Safety Training
  • Lifting and Sorting

Languages

Spanish
Native or Bilingual

Timeline

Package Handler

Fed- EX
09.2022 - Current

Restaurant Waitress

Ihop
07.2008 - Current

Restaurant Waitress

Los Tres Amigos
12.2004 - 06.2008

GED -

North Side High School
Jenny Juarez