Jenny Kinsey
Edgewood
Summary
Dynamic professional with extensive experience at Terrell State Hospital, excelling in credential verification and emergency response. Proven ability to enhance customer satisfaction through effective communication and meticulous incident reporting. Adept at data entry and inventory management, consistently contributing to team success and operational efficiency.
Overview
18
18
years of professional experience
Work History
Security Clerk
Terrell State Hospital
Terrell
02.2022 - Current
- Checked credentials for all personnel entering restricted areas on a daily basis.
- Greeted guests upon arrival at the facility and directed them to their destination.
- Developed plans for responding quickly and effectively in case of an emergency situation.
- Performed administrative duties related to security operations such as filing reports or completing incident forms.
- Responded promptly to emergency alarms and dispatched appropriate personnel to handle the situation.
- Provided excellent customer service to ensure satisfaction.
- Maintained inventory levels of office supplies and equipment as needed.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Scanned documents into digital formats ensuring accuracy of content.
- Verified accuracy of all paperwork prior to submission for processing.
- Organized physical files on an ongoing basis to ensure efficient retrieval times.
- Entered data into computer systems accurately and efficiently.
Rehab Therapy Technician IV
Terrell State Hospital
Terrell
03.2019 - 02.2022
- Collaborated closely with other healthcare professionals regarding patient care plans.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked effectively in team environments to make the workplace more productive.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Updated and maintained databases with current information.
- Worked with cross-functional teams to achieve goals.
Rehab Therapy Technician III
Terrell State Hospital
Terrell
10.2018 - 03.2019
- Communicated effectively with therapists, physicians, nurses, and other healthcare professionals regarding the needs of patients.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked effectively in team environments to make the workplace more productive.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Rehab Therapy Technician II
Terrell State Hospital
Terrell
06.2018 - 03.2019
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
- Worked with cross-functional teams to achieve goals.
- Assisted with customer requests and answered questions to improve satisfaction.
Psychiatric Nursing Assistant
Terrell State Hospital
Terrell
06.2016 - 06.2018
- Supported patients in activities of daily living, such as bathing and dressing.
- Monitored and documented changes in patient behavior and moods.
- Provided crisis intervention services when needed.
- Assisted in the implementation of individualized treatment plans for each patient.
- Provided emotional support to patients with mental illness.
- Organized therapeutic programs designed to address issues such as substance abuse or anger management.
- Maintained confidentiality of patient information in accordance with HIPAA regulations.
- Actively participated in the development of new policies related to nursing practices.
- Communicated effectively with individuals who have difficulty expressing themselves verbally or through written language.
- Responded quickly to emergency situations involving distressed or agitated patients.
- Maintained confidentiality regarding all aspects of patient care according to HIPAA standards.
Truck Driver
Self-employeed
Wills Point
01.2010 - 01.2015
- Communicated with dispatchers regarding pickup and delivery times.
- Inspected truck before and after trips, ensuring all safety regulations were followed.
- Maintained records such as vehicle logs, records of cargo, or billing statements in accordance with regulations.
- Transported goods to and from specified destinations in accordance with delivery schedules.
- Verified load against shipping papers to ensure accuracy of shipment.
- Filled out paperwork accurately at each stop along route including bills of lading and trip sheets.
- Participated in training sessions related to defensive driving techniques, new technologies used in trucks and trailers, accident prevention methods.
- Responded promptly to emergency situations including inclement weather conditions or traffic delays while remaining calm under pressure.
- Followed appropriate safety procedures for transporting hazardous materials when applicable.
- Kept up-to-date knowledge of changing roads, construction areas, traffic patterns, and dangerous curves in order to plan the most efficient routes.
Dialysis Technician
Fresenius Dialysis Center
Terrell
02.2007 - 11.2011
- Performed patient assessments prior to dialysis treatments, including vital signs and weight checks.
- Participated in performance improvement activities as required by facility policy.
- Ensured all safety protocols were followed while performing duties in the dialysis unit.
- Collaborated with interdisciplinary team members to ensure best possible outcomes for all patients.
- Provided education about kidney disease management techniques to both patients and family members.
- Restocked supplies needed for dialysis procedures in an organized manner.
- Instructed patients on proper diet, medications, and other lifestyle modifications related to their renal failure.
- Identified and reported any adverse reactions or changes in patient condition to the supervising nurse.
- Adhered to all applicable laws, regulations, standards, policies and procedures governing healthcare delivery services.
- Maintained accurate records of patients' medical history and treatment plans in accordance with HIPAA regulations.
- Calibrated dialysate solution according to prescribed formula for each individual patient's needs.
Education
GED -
Terrell ISD
Terrell, TX05-1993
Skills
- Credential verification
- Emergency response
- Incident reporting
- Data entry
- Customer service
- Inventory management
Timeline
Security Clerk
Terrell State Hospital
02.2022 - Current
Rehab Therapy Technician IV
Terrell State Hospital
03.2019 - 02.2022
Rehab Therapy Technician III
Terrell State Hospital
10.2018 - 03.2019
Rehab Therapy Technician II
Terrell State Hospital
06.2018 - 03.2019
Psychiatric Nursing Assistant
Terrell State Hospital
06.2016 - 06.2018
Truck Driver
Self-employeed
01.2010 - 01.2015
Dialysis Technician
Fresenius Dialysis Center
02.2007 - 11.2011
GED -
Terrell ISD
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