Jenny Kwok
Oxnard,CA
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Community Service Officer
UC Santa Barbara
10.2022 - Current
- Assisting public well-being by acting as a liaison between the student body and the UC Police Department.
- Working in teams to provide aid to hundreds of individuals weekly.
- Conducting routine patrols in designated areas to enhance public safety and deter criminal activity.
- Utilizing radio communication systems to report incidents and receive instructions from dispatch personnel.
- Monitoring and maintaining a database of property under CSO, as well as registering and regulating hundreds of sales and releases.
- Mentoring and guiding new hires throughout their training in the program.
Floater
UCSB Food & Dining Services
10.2021 - 01.2022
- Served food and managed workstation to over a thousand guests daily.
- Bussed and sanitized tables and messes left behind by guests.
- Strengthened communication skills through regular interactions with others.
Guest Experience Leader
McDonald’s
06.2019 - 01.2021
- Collaborated with others to prioritize improving customer experience
- Frequently surveyed and analyzed customer satisfaction levels
- Engaged with customers to introduce new menus and features
- Handled multiple stations during periods of high traffic
- Provided training sessions for new employees on customer service expectations.
Education
Bachelor of Science - Financial Mathematics and Statistics
University of California, Santa Barbara
Santa Barbara, California12.2024
Skills
- Written communication
- Service calls
- Community engagement
- Customer service
- Multitasking capacity
- Attention to detail
Skills Activities Interests
English (Fluent), Cantonese (Limited), Data Science Club, Finance Connection, Reading
References
References available upon request.
Timeline
Community Service Officer
UC Santa Barbara
10.2022 - Current
Floater
UCSB Food & Dining Services
10.2021 - 01.2022
Guest Experience Leader
McDonald’s
06.2019 - 01.2021
Bachelor of Science - Financial Mathematics and Statistics
University of California, Santa Barbara
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