Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jenny Wire

Franklin,TN

Summary

Smooth and professional customer support liaison with experience enhancing executive productivity and improving business operations. Exceeds expectations for maximizing group performance and overseeing calendars. Operates well with minimal supervision to meet demanding objectives. Dedicated Customer Support Liaison with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

12
12
years of professional experience

Work History

Clinical Support Liaison

MD Integrations
Denver, CO
02.2022 - Current
  • Refining and executing operational processes involved in development and execution of telehealth startup companies.
  • Noted physician orders in chart and completed directed actions.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Performed routine office tasks necessary for office operation and presentation.
  • Completed necessary reports and documentation on time and to specifications.
  • Supported office operations by expertly handling administrative needs.

Executive Administrative Assistant

MD Integrations
Denver, CO
06.2022 - Current
  • Worked with corporate executives to oversee onboarding of potential investors and clients.
  • Attended sales meetings and assisted clients through onboarding process from introduction to signed contract.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Organized and updated schedules for executives.
  • Used software to coordinate meetings, appointments and tasks for senior executives.
  • Handled scheduling for executive's calendar and prepared meeting agenda and materials.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Updated executives on changing business needs by thoroughly documenting internal and client meetings.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Transcribed minutes of meetings and executed meetings and events for company to support sales, business development and senior management teams.

Clinical Support Liaison

Laura Purdy MD
Brentwood, TN
09.2020 - 07.2022
  • Performed routine office tasks necessary for office operation and presentation.
  • Collaborated with physician to coordinate care plans for patients across multiple digital health platforms.
  • Developed and maintained courteous and effective working relationships
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
  • Exceeded goals through effective task prioritization and great work ethic
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution

Customer Support Specialist

AcneXpertTelehealth
Franklin, TN
09.2020 - 07.2022
  • Coordinated and executed telehealth operational startup procedures.
  • Coordinated between doctor and patient through various mediums of technology on multiple platforms.
  • Streamlined prior authorizations between doctor's office and insurance companies.
  • Liaison with pharmacies for medication retrieval.
  • Management of lab accounts.
  • Maintained patient records, both financial and medical.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided primary customer support to internal and external customers.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Assisted customers with setting appointments, special order requests, and arranging prescription pick-up.

Office Manager

Northern Gold Custom Coaches
Bowling Green, IN
01.2005 - 05.2012
  • Researching, coordinating, refining, and executing startup of small business and its varied interests.
  • Recording and maintaining driver’s DOT hours of service logs.
  • Maintaining records to comply with DOT laws and standards, point person for DOT audits and executor of plans and procedures in relation to said audits.
  • Answering phones to deliver excellent customer service.
  • Report and document preparation, spreadsheet and database creation, records management, inventory management.
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Managed office operations while scheduling appointments for department managers.
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Developed and implemented standard operating procedures for all administrative employees.
  • Utilized client and staff feedback to maintain customer partnerships and increase revenue.
  • Sourced vendors for special project needs and negotiated contracts.
  • Maintained CRM database with customer updates and report generation.

Education

Associate of Business Administration - Business Administration

Columbia State Community College
Columbia, TN
12.2022

High School Diploma -

Clay City High School
Clay City, IN
05.1999

Skills

  • Fluent in iPledge, iPrescribe, and DoseSpot, Copper, and various other telehealth platforms
  • HIPAA compliant certified
  • Call Routing
  • Inquiry Response
  • Transcribing Information
  • Facility Workflow
  • Invoice Preparation
  • Spreadsheet Creation
  • Document Filing and Retrieval
  • Reports and Financial Statements
  • Executive Schedule Management
  • Calendar and Scheduling Software

Timeline

Executive Administrative Assistant

MD Integrations
06.2022 - Current

Clinical Support Liaison

MD Integrations
02.2022 - Current

Clinical Support Liaison

Laura Purdy MD
09.2020 - 07.2022

Customer Support Specialist

AcneXpertTelehealth
09.2020 - 07.2022

Office Manager

Northern Gold Custom Coaches
01.2005 - 05.2012

Associate of Business Administration - Business Administration

Columbia State Community College

High School Diploma -

Clay City High School

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Jenny Wire