Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jenny Lester

Winnetka

Summary

Experienced Loan Officer with a proven track record at Countrywide Mortgage, excelling in mortgage product knowledge and customer service excellence. Successfully streamlined loan approval processes, enhancing efficiency by 20%. Skilled in creditworthiness assessment and client relations, fostering strong partnerships with real estate agents to drive business growth. Bilingual communicator dedicated to informed client guidance.

Experienced with managing overdue accounts and resolving payment disputes efficiently. Utilizes negotiation techniques and persuasive communication to secure payments. Track record of maintaining accurate records and collaborating with teams to meet collection targets.

Results-driven collections professional prepared to excel in debt recovery. Skilled in negotiation, account management, and resolving delinquent accounts. Strong focus on team collaboration and adaptability, ensuring seamless operations and achieving targets. Reliable and resilient with strong commitment to customer service and compliance standards.

Knowledgeable Desired Position with robust background in managing overdue accounts and resolving payment issues. Proven track record of successfully negotiating repayment plans and reducing delinquency rates. Demonstrated ability to utilize effective communication and problem-solving skills to achieve positive outcomes.

As collections professional, capable of managing high-volume accounts with focus on achieving positive results. History of implementing effective collection strategies and negotiating payment arrangements. Team player known for adaptability and reliability, with strong communication and negotiation skills.

Skilled Job Title with expertise in collections and success in improving accounts receivable functions and performance. Successful in applying recovery strategies and negotiating with account holders to cut outstanding debts and aged accounts. Excited to bring talent to team offering opportunities for growth and advancement.

Detailed Job Title bringing over Number years in accounts receivable and collections. Adept at reaching out to account holders by phone, mail and email. Skilled in resolving collection issues, adjusting accounts, and correcting discrepancies or short payments.

Results-oriented Job Title with Number years of expertise in leading high-performing teams and developing scalable processes facilitating accurate billing and collections processes. Focused on eliminating issues contributing to account delinquency and streamlining collections best practices. Excited to bring history of innovation and relationship-building skills to growing organization.

Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.

Ambitious Job Title with more than Number years of experience in debt collection and collections processing. Successful in following up on past due accounts and recouping unpaid balances. Outstanding negotiator skillful in creating manageable repayment plans to reduce debt.

Dependable Collections Specialist successful at meeting high productivity, quality, and performance standards. Efficient and competent professional.

Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.

Competent Accounts Receivable Specialist bringing Number years of experience handling accounts receivable functions. Exemplary skill in resolving billing disputes, providing excellent customer service and applying payments. Recognized for effective leadership with consistent achievement of objectives.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Dynamic individual with hands-on experience in Area of expertise and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

2026
2026
years of professional experience

Work History

Independent Collections Contracter

Brave Tax Services
2022 - Current
  • Led project teams in executing contract deliverables and maintaining compliance with industry standards.
  • Developed and implemented process improvements, enhancing efficiency across multiple projects.
  • Coordinated with clients to identify needs and ensure satisfaction throughout project lifecycle.
  • Managed budgets and resources effectively to optimize project outcomes while minimizing costs.
  • Analyzed project data to identify trends, leading to informed decision-making for future initiatives.
  • Collaborated with cross-functional teams to streamline workflows and improve overall productivity.
  • Mentored junior contractors, fostering skill development and knowledge sharing within teams.
  • Facilitated training sessions on best practices and tools, enhancing team performance and capabilities.
  • Delivered high-quality work on time and within budget, earning positive feedback from clients.
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
  • Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Kept site work safe and in line with budget, schedule, and applicable building codes.
  • Performed regular inspections of job sites to verify staff and subcontractor observance of important safety protocols.
  • Implemented changes requested by designers, owners, or inspectors to conform to specifications or updated demands.
  • Reduced client complaints by implementing a more effective customer service strategy.
  • Trained new team members to apply best coding best practices and proper use of development tools.
  • Analyzed user feedback to gather input and identify areas required for improvement.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Generated reports detailing findings and recommendations.
  • Gathered, organized and input information into digital database.
  • Maintained database systems to track and analyze operational data.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.

Loan Officer

Countrywide Mortgage
04.2011 - 2014
  • Advised clients on mortgage products and guided them through application process.
  • Evaluated loan applications and assessed creditworthiness of applicants.
  • Collaborated with underwriters to ensure timely approval of loans.
  • Maintained accurate records of loan transactions and client communications.
  • Developed relationships with real estate agents to generate new business opportunities.
  • Conducted thorough financial analysis to determine appropriate loan amounts for clients.
  • Streamlined processes for document collection, enhancing efficiency in loan approvals.
  • Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Developed strong relationships with customers through high levels of customer service.
  • Examined customer loan applications for loan approvals and denials.
  • Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
  • Assisted customers in understanding loan terms and conditions to make informed decisions.

Chase Bank

Collection Agent
2001 - 2009
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.

Education

Associate of Science - Medical Assistant

Bryman College
CA

Skills

  • Mortgage product knowledge
  • Loan application evaluation
  • Creditworthiness assessment
  • Collaboration with underwriters
  • Customer service excellence
  • Loan approval examination
  • Educational client guidance
  • Client needs assessment
  • Communication skills
  • Regulatory compliance awareness
  • Time management strategies
  • Client relations
  • Customer service-focused
  • Loan servicing
  • Consumer lending
  • Mortgage lending
  • Banking
  • Team player
  • Regulatory compliance
  • Document analysis
  • Bilingual in language
  • Loans
  • Friendly
  • Reliable
  • Collections proficiency
  • Excellent communicator
  • Cash handling expert
  • Loan application management
  • Customer service
  • Attention to detail
  • Microsoft office
  • Data entry
  • Collections management
  • Loan processing coordination
  • Loan file maintenance
  • Decision-making

Languages

Persian
Native or Bilingual

Timeline

Loan Officer

Countrywide Mortgage
04.2011 - 2014

Independent Collections Contracter

Brave Tax Services
2022 - Current

Chase Bank

Collection Agent
2001 - 2009

Associate of Science - Medical Assistant

Bryman College
Jenny Lester