Jennie Li

• Review and verify member policy and claims data for accuracy and compliance.
• Work with Claims, Provider, and Member Services teams to resolve discrepancies.
• Process around 90 renewal cases monthly and ensure timely resolutions.
• Identify delinquent accounts to maintain continuous member coverage.
• Provide suggestions to improve workflow and service efficiency.

⦁ Organized and maintained systems to track leads coming from social media, website and other funnels.
⦁ Answered phone calls and responded to questions regarding tenant's concerns and complaints.
⦁ Prepared forms needed for real estate transactions, contracts, deeds, closing statements and leases.
⦁ Responded quickly to customer inquiries, asking questions to better understand needs.
⦁ Handled client complaints calmly and professionally, notify management when necessary.

⦁ Greeted patient to sign in and out, entered insurance, demographics and health history into patient database.
⦁ Collected co-pays and posted on the system, check outstanding balance adjustments.
⦁ Follow up with patients to confirmed scheduled appointments and obtain additional information when needed.
⦁ Prepared patient charts, located and organized patients records on spreadsheets.
⦁ Confirmed eligibility for insurance
⦁ Managed office phone lines by checking voicemail, returning calls and directing messages to team members.

• Greeted customer to front desk and engaged in friendly conversations while conducting check-in process.
• Collected and post payment included credit card transactions
• Introduced new product and promotion
• Managed inventory and purchases supplies
• Responded to appointment inquiries made online, phone or email.