Summary
Overview
Work History
Education
Skills
Timeline
Generic

JENNY LINGLE

Winslow,IL

Summary

Exceptional oral and written communication skills, effectively conveying ideas and information. Thrives within a team structure, collaborating to solve critical problems and achieve shared goals. Works efficiently while multitasking in a fast-paced environment, ensuring productivity and meeting deadlines. Creative problem solver, implementing strategies to surpass objectives. Self-motivated professional with strong organizational skills, prioritizing tasks and managing time effectively. Demonstrates adaptability to shifting needs and embraces new technologies and office equipment. Proficient in Microsoft Outlook, Microsoft Word, Excel Spreadsheets (including creating and running reports for billing purposes), Cares, Forward Health, and Epic. Experienced in data entry, medical/Medicaid billing, and circulating/filing medical charts in a healthcare setting. Knowledgeable in the policies and procedures of the State of Wisconsin Medicaid and FoodShare programs.

Overview

11
11
years of professional experience

Work History

Eligibility Specialist

Humana
08.2021 - Current
  • Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
  • Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
  • Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
  • Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
  • Resolved discrepancies with client applications to verify eligibility.
  • Maintain detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
  • Evaluated financial documents to accurately assess income levels, assets, expenses, and other relevant factors impacting client eligibility status.
  • Assisted clients with accurate eligibility form, application and document completion.


Human Services Assistant

Green County Human Services Deptment
07.2020 - 08.2021
  • Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
  • Prepared documents for review and completion by service applicants, supporting completion and responding to questions.
  • Inputted information and obtained quantitative and qualitative data on client details to provide services requested.
  • Established positive relationships with aid recipients and assessed goals, working hard to address individual needs and tailor services to suit them.
  • Acted as mandatory reporter of abuse.
  • Described procedures, requirements, and benefits to clients and interested parties.
  • Assessed barriers, strengths and needs of each family and worked quickly to remediate.

Economic Support Specialist

Green County Human Services Deptment
09.2013 - 07.2020
  • Looked for signs of fraud and reported cases to fraud coordinator and investigators.
  • Enhanced economic support services by analyzing clients financial needs and recommending tailored assistance programs.
  • Collected and analyzed personal and financial information to make appropriate determinations.
  • Researched and interpreted program regulations and applicable laws.
  • Decreased fraud risk by meticulously verifying applicant information against multiple databases during the eligibility determination process.
  • Facilitated client access to additional resources by providing referrals to appropriate community-based organizations or government agencies.
  • Maximized client satisfaction with timely and accurate responses to inquiries regarding program eligibility and benefits.
  • Delivered exceptional results in meeting program goals related to self-sufficiency, employment placement, and retention for clients served.

Education

General Studies -

Highland Community College
Freeport, IL
01.2003

High School Diploma -

Lena High School
Lena, IL
01.2003

Skills

  • Data entry
  • Effective communication skills
  • Microsoft office
  • Telephone etiquette
  • Documentation and reporting
  • Verbal communication
  • Public assistance
  • Medicaid
  • Policy interpretation
  • Confidentiality
  • Benefits administration
  • Government relations

Timeline

Eligibility Specialist

Humana
08.2021 - Current

Human Services Assistant

Green County Human Services Deptment
07.2020 - 08.2021

Economic Support Specialist

Green County Human Services Deptment
09.2013 - 07.2020

High School Diploma -

Lena High School

General Studies -

Highland Community College
JENNY LINGLE