Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Jenny Long

Jenny Long

Arlington

Summary

I am a highly motivated professional with 19 years of experience working multiple different roles in healthcare. Through my career I have gained experience and was promoted several times within, that makes it easy for me to assist in many areas of the office. I am a result-focused team player able to take charge in a fast-paced environment.

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Practice Manager III, Practice Manager II

Texas Bone & Joint-Arlington
03.2023 - Current
  • Supervise, orient, and train clinic managers and staff for 5 clinics.
  • Develop, communicate, and lead the execution of clinic goals and objectives.
  • Manage leadership and staff performance including attendance tracking, handling patient and visitor issues, providing feedback and/or follow-up training to employees, and identify/mentor potential candidates for promotional opportunities.
  • Ensure that clinic leadership creates a work schedule for all clinic positions based on clinic needs.
  • Oversee patient flow at assigned clinics including keeping patients informed, overseeing and seeking to reduce wait times as much as possible, acting on information provided by Web Check-in, and ensuring efforts are coordinated to provide the highest quality care and services.
  • Ensure all cash management procedures are followed.
  • Regularly communicate with primary accounts.
  • Attend regular staff meetings at assigned clinics and ensure that staff is kept informed of and documents review of information, policies, practices, memos, and expectations.
  • Ensure all compliance measures are met.

Clinic manager, Clinic Supervisor, Surgery Coordinator, Certified Medical Assistant, Medical Office Specialist

Texas Bone & Joint- Las Colinas/Elite Orthopeadics of Las Colinas
11.2010 - Current
  • Schedule patient’s tests, and or procedures in a prompt, courteous manner.
  • Correctly utilizes the scheduling features of the eClinicalWorks (eCW) system and accurately enters necessary information.
  • Manage the scheduling of surgical procedure.
  • Instructs patients on test preparation and registration information.
  • Demonstrates the willingness and ability to schedule for both in-patient and out-patient procedures.
  • Coordinate with inpatient and outpatient departmental leaders.
  • Conferred with patients to obtain and confirm pertinent billing and demographic information and accurately enter patient and insurance information into system and complete the patient registration process in an accurate manner.
  • Managed high volume work load, effectively prioritizing tasks to remain organized prompting prompt and courteous service.

Office Manager, Certified Medical Assistant, Medical Office Specialist

Neurology Center @ Las Colinas
11.2006 - 11.2011
  • Responsible for the clinical staffing.
  • Managed Neurologist office with heavy call volume.
  • Responsible for entering data into computer system, scheduling.
  • Maintain patient medical records.
  • Spoke with physician on patients behalf.
  • Order office and laboratory supplies.
  • Ran daily payment and charge reports.
  • Administered Injections.
  • Took vitals.

Customer Service Representative Manager

Novo 1/TXU
01.2005 - 10.2006
  • Management and resolve customer complaints.
  • Sell products and place customer orders in the computer system.
  • Identify and escalate issues to supervisors.
  • Provide product and service information to customers.
  • Research required information using available resources.
  • Research, identify, and resolve customer complains using applicable software.
  • Process orders, forms, and application.
  • Route calls to appropriate resources.
  • Document all call information according to standard operating procedures.
  • Recognize, document, and alert the management team of trends in customer calls.
  • Upsell products and services.
  • Complete call logs and reports.
  • Other duties as assigned.

Education

High School Diploma -

James Bowie High School
Arlington, TX
01-2004

Skills

  • Motivated
  • Result-focused
  • Team player
  • Fast-paced environment
  • Referral management
  • Policy and procedure development
  • HIPAA and OSHA regulations
  • Clinical improvement initiatives
  • Staff development
  • Budget oversight
  • Supplies ordering
  • Resource utilization
  • Employee performance
  • Practice management
  • Employee operations
  • Insurance referral facilitation
  • Electronic health records
  • Performance metrics
  • Staff management
  • Managing medical practices

Certification

  • Nationally Registered Certified Medical Assistant, 124503, 02/03/15, 02/15/26, Active
  • BLS
  • Phlebotomy
  • HIPAA
  • OSHA

Languages

Spanish
Native or Bilingual

Timeline

Practice Manager III, Practice Manager II

Texas Bone & Joint-Arlington
03.2023 - Current

Clinic manager, Clinic Supervisor, Surgery Coordinator, Certified Medical Assistant, Medical Office Specialist

Texas Bone & Joint- Las Colinas/Elite Orthopeadics of Las Colinas
11.2010 - Current

Office Manager, Certified Medical Assistant, Medical Office Specialist

Neurology Center @ Las Colinas
11.2006 - 11.2011

Customer Service Representative Manager

Novo 1/TXU
01.2005 - 10.2006

High School Diploma -

James Bowie High School

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