Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Jenny Long

Jenny Long

Arlington

Summary

Highly motivated professional with 19 years of healthcare experience, excelling in various roles and earning multiple promotions. Result-focused team player adept at navigating fast-paced environments and taking charge when needed. Insightful Manager skilled in directing operations, implementing employee motivational strategies, and enforcing policies effectively. Proficient in industry best practices, market trends, and regulatory requirements, with a talent for business planning and problem-solving. Collaborative leader known for fostering engagement and empowering work culture, with a proven track record of building strong relationships with diverse stakeholders in dynamic settings.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Practice Manager I, II, and III

Texas Bone & Joint-Arlington
08.2021 - Current
  • I became a Practice Manager I in August of 2021, transitioned to Practice Manager II in 2022 and in 2024 progressed to Practice Manager III.
  • Manage a team of 13 employees and 2 Mid-Levels, and 5 Orthopedic Surgeons
  • Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
  • Consulted with healthcare professionals on business decisions.
  • Oversee accounting, budgeting, and financial reporting.
  • Created and implemented organizational policies and procedures.
  • Boosted staff morale by offering constructive feedback and specific direction.
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Provided supervision and management to team of support personnel.
  • Developed and implemented strategies to improve patient access, satisfaction and care quality.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Addressed and remedied all patient or team member issues.
  • Developed close working relationships with front office and back office staff.
  • Controlled costs to keep business operating within budget and increase profits.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Worked closely with recruiting to interviewed and hire employees and implemented mentoring program to promote positive feedback and engagement.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Collaborate with credentialing to ensure provider contracts and renewals stay current to create increased revenue.
  • Ordered all medical supplies and office supplies and monitor inventory levels.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
  • Discuss leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
  • Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Improved marketing to attract new customers and promote business.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Promoted business' development by building and maintaining relationships with vendors, referral sources, and multiple hospital personnel

Surgery Coordinator

Elite Orthopedics/ Texas Bone & Joint-Las Colinas
09.2016 - 08.2019
  • Coordinated testing, labs and other diagnostic data for proper clearance prior to surgery.
  • Documented and collected patient data in eCW to maintain accuracy and security.
  • Maintained professional and technical knowledge by attending educational workshops, reviewing publications and participating in HealthStream courses.
  • Maintained efficient surgery schedule by monitoring daily activities and resolving potential conflicts.
  • Fostered collaborative relationships among health care team by communicating, responding to requests and building rapport.
  • Counseled patient about personal financial responsibility and collaborated with billing to resolve patient accounts.
  • Collaborated with patient, referring physician and surgical specialist to coordinate pre- and post-operative care for surgical procedures.
  • Communicated with patients on phone and in person to enter and update medical history in database.
  • Verified insurance coverage and benefits and communicated directly with patient for timely scheduling of clinic appointment and surgery procedure.
  • Educated patients about surgeries and provided treatment plan documentation.
  • Coordinated with facilities to set up surgeries for inpatient and outpatient cases
  • Updated daily provider calendars with accurate surgical cases scheduled.
  • Verified insurance coverage and obtained pre-authorizations.
  • Expertly managed planning, scheduling, and coordination of outpatient and inpatient procedures.
  • Updated patient records to reflect upcoming surgeries and medical histories.
  • Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
  • Collated pre-operative lab and imaging results to facilitate surgery planning.
  • Took pre-operative payments for the surgeon fees based on patient insurance deductibles, out of pocket, and co-insurance.
  • Arranged pre-operative and post-operative appointments for surgical patients.

National Certified Medical Assistant

Elite Orthopedics
07.2013 - 08.2016
  • Schedule patient's tests, and or procedures in a prompt, courteous manner.
  • Correctly utilizes the scheduling features of the eClinicalWorks (eCW) system and accurately enter necessary information, such as vitals, History and Physical, etc.
  • Managed high volume work load, effectively prioritizing tasks to remain organized prompting prompt and courteous service.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Assisted physicians with minor steroid injections/procedures
  • Prepared lab specimens for diagnostic evaluation.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
  • Oriented and trained new staff on proper procedures and policies.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.

Medical Office Specialist

Elite Orthopedics
11.2010 - 06.2013


  • Worked at the reception desk, answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Scheduling, canceling, and rescheduling patient appointments.
  • Checked in patients and properly documented registration
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Insurance verification and verification of patient demographics.
  • Filing and retrieving medical records/files/charts
  • Copying and faxing duties
  • Received, recorded and filed medical payments by check, cash, and credit card.
  • Entered charges, payments, and balancing the day in the computer
  • Read, understood, and adhered to all Physician Services Polices and procedures.
  • Practice and adhere to the Code of Conduct Philosophy and Mission and Value Statement


Certified Medical Assistant/Medical Office Manager

Neurology Center @ Las Colinas
11.2006 - 11.2011
  • Collected and documented patient medical information such as blood pressure and weight.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
  • Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Assisted physicians with minor procedures, including preparing the exam room and sterilizing instruments.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
  • Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
  • Consulted with healthcare professional on business decisions.
  • Managed six employees with various personalities and from different cultures
  • Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
  • Addressed and remedied all patient or team member issues.
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
  • Developed close working relationships with front office and back office staff.

Customer Service Representative/Manager of Operations

Novo 1/TXU
01.2005 - 10.2006
  • Responded to customer requests for products, services, and company information.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Delivered prompt service to prioritize customer needs.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Created and maintained detailed database to develop promotional sales.
  • Sought ways to improve processes and services provided.
  • Implemented and developed customer service training processes.
  • Maintained up-to-date knowledge of product and service changes.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Cross-trained and backed up other customer service managers.
  • Trained new personnel regarding company operations, policies and services.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Cross-trained and provided backup support for organizational leadership.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Developed and maintained relationships with external vendors and suppliers.
  • Analyzed and reported on key performance metrics to senior management.
  • Increased profit by streamlining operations.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Education

High School Diploma -

James Bowie High School
Arlington, TX
01.2004

Skills

  • Motivated
  • Result-focused
  • Team player
  • Fast-paced environment
  • Referral management
  • Policy and procedure development
  • HIPAA and OSHA regulations
  • Clinical improvement initiatives
  • Staff development
  • Budget oversight
  • Supplies ordering
  • Resource utilization
  • Employee performance
  • Practice management
  • Employee operations
  • Insurance referral facilitation
  • Electronic health records
  • Performance metrics
  • Staff management
  • Managing medical practices
  • Workflow efficiency
  • Workflow planning
  • Strategic consulting
  • Strategic business planning
  • Marketing
  • Hiring medical personnel
  • Workflow management
  • Policy implementation
  • Continuous improvement
  • Schedule management

Certification

  • Nationally Registered Certified Medical Assistant, 124503, 02/03/15, 02/15/26, Active
  • BLS
  • Phlebotomy
  • HIPAA
  • OSHA

Timeline

Practice Manager I, II, and III

Texas Bone & Joint-Arlington
08.2021 - Current

Surgery Coordinator

Elite Orthopedics/ Texas Bone & Joint-Las Colinas
09.2016 - 08.2019

National Certified Medical Assistant

Elite Orthopedics
07.2013 - 08.2016

Medical Office Specialist

Elite Orthopedics
11.2010 - 06.2013

Certified Medical Assistant/Medical Office Manager

Neurology Center @ Las Colinas
11.2006 - 11.2011

Customer Service Representative/Manager of Operations

Novo 1/TXU
01.2005 - 10.2006

High School Diploma -

James Bowie High School

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