Jenny Lopez-Pena
Marshalltown,IA
Summary
Shift Leader with a proven track record at Jimmy John's, excelling in team leadership and customer service. Expert in cash handling and problem-solving, significantly enhancing service speed and customer satisfaction. Known for fostering team motivation and maintaining high safety and hygiene standards, consistently promoting a positive work environment and customer loyalty.
Overview
2
2
years of professional experience
Work History
Shift Leader
Jimmy John's
05.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Greeted guests, promoted specials, and took orders.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Increased speed of service through effective multitasking and time management skills.
- Kept workplace clean and organized in line with restaurant policies.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
- Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
- Prepared and presented food in compliance with health and safety guidelines.
- Built rapport with regular customers by remembering their names and preferred orders, fostering a welcoming environment.
Education
Will Graduate This Year -
Marshalltown Learning Academy
Marshalltown, IASkills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Team motivation
- Customer service focus
Languages
Spanish
Native or Bilingual
Timeline
Shift Leader
Jimmy John's
05.2023 - Current
Will Graduate This Year -
Marshalltown Learning Academy