Jenny Loughney
Ontario,CA
Summary
Detail-oriented aspiring accountant with four years of IT support experience and a strong foundation in information systems, compliance, and data analysis. Skilled in identifying system risks, assessing compliance with regulatory standards, and implementing documentation that ensures data accuracy and accountability. Proficient in SQL, Excel, and Dynamics CRM, with hands-on experience in supporting ERP systems. Bilingual in English and Spanish, currently pursuing a Bachelor's degree in Accounting at Western Governors University to further strengthen accounting knowledge. Looking to gain some experience that will satisfy my CPA requirement.
Overview
4
4
years of professional experience
Work History
IT SR. L1 Support
Los Angeles County JCOD Department
09.2023 - Current
- Conduct compliance assessments across Azure, CMS, and AWS platforms to ensure HIPAA alignment; prepared detailed documentation for audit review.
- Researched and authored policies/procedures to strengthen internal controls and accountability.
- Performed root-cause analysis of system issues, providing investigative insights and corrective recommendations.
- Applied SQL Server Management Studio to create/modify tables, supporting data integrity and reporting accuracy.
- Designed automation using Power Automate to streamline scheduling, improving efficiency and recordkeeping.
- Gained strong leadership skills by managing projects from start to finish.
- Developed Power BI dashboards to track usage of Microsoft Purview sensitivity labels post-implementation, providing management with data-driven insights on adoption and compliance.
- Gained extensive knowledge in data entry, analysis and reporting.
IT Specialist
EasterSeals Southern California
06.2022 - 08.2023
- Trained and coordinated with staff members, effectively assigned and delegated trouble tickets to ensure timely resolution and optimal task management.
- Utilized various communication channels (in-person, email, Microsoft Teams, phone) to establish and maintain strong working relationships with colleagues, fostering collaboration and support.
- Led the migration of over 200 iPads from AirWatch to Intune, coordinated with the team to ensure a seamless transition and minimal disruption.
- Gained hands-on experience with Active Directory, Microsoft Bookings, Microsoft Teams, Apple Management System, and AirWatch, enhancing technical expertise.
- Served as the software administrator for MyEvolv, an electronic health record system, oversaw clinical, financial, and operational features for community health centers and agencies.
- Utilized the Zendesk ticketing system to assist staff with technical issues and employed Splashtop (SOS) for remote troubleshooting, ensuring efficient issue resolution.
- Presented instructional sessions to over 50 therapists on migrating iPads to Intune and backing up data to the cloud, enhancing their technical proficiency and ensuring a smooth transition.
IT Assistant
TopOcean Logistics
05.2021 - 06.2022
- Addressed and resolved user queries through phone, email, and the IT ticketing system, ensuring prompt and effective solutions to enhance user satisfaction.
- Installed and configured software and hardware, including new systems and updates, tailored to user needs to improve functionality and performance.
- Configured, tested, and optimized new software and hardware, ensuring compliance with compatibility and performance standards.
- Provided technical support and troubleshooting both remotely and in-person, significantly enhancing user experience and satisfaction.
- Gathered and analyzed project requirements, collaborating with stakeholders to define scope, set milestones, and achieve successful project outcomes.
- Installed and configured operating systems and applications, streamlining user setup and facilitating system integration.
- Tested new software and hardware prior to deployment.
Education
Bachelor of Science - Accounting
Western Governors University
Salt Lake City, UT03-2026
Bachelor of Arts - Sociology
California State San Bernardino
San Bernardino, CASkills
- Accounting: Journal entries, reconciliations, financial statement preparation, variance analysis, budgeting, cost allocation, GAAP fundamentals
- Data & Systems: SQL Server, Microsoft Excel (Pivot Tables and VLOOKUP), Microsoft Dynamics CRM, Power Automate, PowerBI
- Cloud & Security: AWS Connect, Azure Entra ID, Microsoft Purview, MFA (Okta, Microsoft)
- Communication: Technical documentation, SOP creation, user training, bilingual (English/Spanish)
- Soft skills: Critical thinking, Leadership,Organizational skills, and Multitasking
Timeline
IT SR. L1 Support
Los Angeles County JCOD Department
09.2023 - Current
IT Specialist
EasterSeals Southern California
06.2022 - 08.2023
IT Assistant
TopOcean Logistics
05.2021 - 06.2022
Bachelor of Science - Accounting
Western Governors University
Bachelor of Arts - Sociology
California State San Bernardino
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