Jenny Luong
Pomona,CA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
11
11
years of professional experience
Work History
Server
Slice Shabu
01.2017 - Current
- Assist guests with making menu choices in an informative and helpful fashion
- Appropriately suggested additional items to customers to increase restaurant sales
- Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests
- Regularly checked on guests to ensure satisfaction with each food course and beverages
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Office Clerk II
Aviation Equiment Processing
12.2022 - 07.2024
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Responded to inquiries from callers seeking information.
- Prepared estimates used by management for purposes such as planning, organizing, and scheduling work.
- Provided accurate estimates by defining scope, timelines, potential setbacks, and limitations.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Partnered with management team to coordinate on-boarding and off-boarding processes.
Escrow Assistant
Alliance West Financial
03.2017 - 05.2022
- Assists with preparing real estate closing documents
- Managing client flies and properties
- Collaborated with loan officers, real estate agents, and costumers to endure closing requirements are met
- Assisted in resolving and satisfying clients requests and internal operations issues
- Identifying process improvements in the day to day functioning the department
- Prepared and delivered projected HUD-1 settlement statements to lender upon request.
- Studied and clarified buyer, seller, and lender instructions to determine escrow requirements.
- Returned executed loan packages to lender for review and approval in accordance with lender instructions.
Office Manager
Phan Medical Center
01.2014 - 03.2017
- Ensured availability of treatment information by filing and retrieving patient records
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained patients' account by obtaining, recording and updating personal & financial information
- Help patients in distress by responding to emergencies
Sales Representative
Sunglass Hut
01.2014 - 12.2015
- Utilize the sunglass hut experience tools to consistently deliver sales plan and company objectives
- Partner with store manager to maximize sales potential
- Seek out opportunities for self-development as defined in an individual development plan
- Collaborate with fellow associates to foster teamwork
- Spend 100% of the time on the sales floor
- Act as an ambassador for the Sunglass Hut Brand
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Generated advertising brochure for vendor use.
- Maintained current knowledge of evolving changes in marketplace.
Education
High School Diploma -
GARDEN GROVE HIGH SCHOOL
Garden Grove01-2012
Skills
- Customer service
- Sales
- MS Word
- Excel
- MS Access
- Phone skills
- People friendly
- Voice command
- Bi-lingual
- Team member support
- Bookkeeping
- Purchasing assistance
- Goal oriented
Timeline
Office Clerk II
Aviation Equiment Processing
12.2022 - 07.2024
Escrow Assistant
Alliance West Financial
03.2017 - 05.2022
Server
Slice Shabu
01.2017 - Current
Office Manager
Phan Medical Center
01.2014 - 03.2017
Sales Representative
Sunglass Hut
01.2014 - 12.2015
High School Diploma -
GARDEN GROVE HIGH SCHOOL
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