Summary
Overview
Work History
Education
Skills
Objective:
Timeline
Generic

Jenny Ly

Chicago,IL

Summary

Informational Technology major leveraging strong acumen to effectively translate complex problem into comprehensive solutions that support decision making process. Astute worker applying exceptional skills to communicate with a diverse range of people.

Overview

3
3
years of professional experience

Work History

Appraisal Technician

Second Life Mac
10.2023 - Current
  • Collaborated with team members to achieve daily production goals by meticulously examining and grading iPads, MacBooks, and iPhones for functionality and appearance.
  • Assisted repairs department during periods of slow production, specializing in repairing MacBook Air 11 and 13 inch models from 2014 to 2017, addressing issues such as faulty batteries, I/O boards, touchpads, keyboards, and LCD screens.
  • Proficient in disassembling and reassembling iMac (2013) models, conducting RAM upgrades, and performing quality checks post-repair to ensure devices meet or exceed industry standards for functionality, performance, and appearance.

Team Lead in Erasure Department

Second Life Mac
11.2021 - 03.2022
  • Trained new team members by relaying information on company procedures and safety requirements. Promoted positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as role model for my team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times. Coached team members in techniques necessary to complete job tasks.

Production Associate

Second Life Mac
08.2021 - 11.2021
  • Worked with team members on refurbishing Apple's MacBook and iPads for schools and customers.
  • Erased up to 12 MacBook simultaneously per hour.
  • Participated in training sessions to enhance skills and knowledge.
  • Prepared materials for assembly work to keep workflows running smoothly.
  • Organized and prepared workstations and materials needed for operations to maximize productivity.

Cashier

Makki Fast Food & Grill
04.2021 - 06.2021
  • Greeted customers entering restaurant and responded promptly to customer requests.
  • Made sure customers are always satisfied with their orders.
  • Communicate and worked together with other employees to make sure orders were correct.

Education

Associate of Applied Science - Computer Networking System And Technologies

Wilbur Wright College
Chicago
05.2021

Skills

  • Proficient in examining and grading electronic devices for functionality and appearance
  • Skilled in repairing MacBook Air and iMac models, including addressing various hardware issues
  • Experience in conducting quality checks to ensure devices meet industry standards
  • Strong teamwork and collaboration abilities
  • Attention to detail and accuracy in work

Objective:

Seeking a position where I can utilize my skills in electronic device examination, repair, and quality assurance to contribute to a dynamic team and ensure customer satisfaction.

Timeline

Appraisal Technician

Second Life Mac
10.2023 - Current

Team Lead in Erasure Department

Second Life Mac
11.2021 - 03.2022

Production Associate

Second Life Mac
08.2021 - 11.2021

Cashier

Makki Fast Food & Grill
04.2021 - 06.2021

Associate of Applied Science - Computer Networking System And Technologies

Wilbur Wright College

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Jenny Ly