Jenny Mackey
Summary
Seasoned HR leader with a proven track record at Global Payments, adept in FMLA Administration and fostering strong relationships across all levels. Spearheaded transformative HR strategies, achieving significant organizational growth and employee satisfaction. Expert in recruitment and conflict management, driving operational excellence and strategic partnerships.
Overview
15
15
years of professional experience
Work History
Director, Human Resources
Global Payments
04.2022 - Current
- Company Overview: Leading provider of professional services for diagnostic imaging and interventional radiology, with over 90 physicians, 430 employees, annual revenues of over $100 million, and over one million patient visits across 70 sites of service in five states
- Co-owns and manages outpatient imaging network with 14 sites throughout Metro Denver
- Transformational work at a Fortune 500 company
- M&A work (Mainstream, NCR, EVO, Como, Beyond)
- Supporting HR for 3,500 team members in Revenue, Sales, Operations
- 5 HRBPs and 2 HR generalists
- Leading provider of professional services for diagnostic imaging and interventional radiology, with over 90 physicians, 430 employees, annual revenues of over $100 million, and over one million patient visits across 70 sites of service in five states
- Co-owns and manages outpatient imaging network with 14 sites throughout Metro Denver
HR Business Partner
Global Payments
01.2018 - 04.2022
- Company Overview: Leading provider of professional services for diagnostic imaging and interventional radiology, with over 90 physicians, 430 employees, annual revenues of over $100 million, and over one million patient visits across 70 sites of service in five states
- Co-owns and manages outpatient imaging network with 14 sites throughout Metro Denver
- HR Business Partner providing focused HR support to a diverse Operations group spanning multiple locations, domestic and international
- Strategically partner with the COO and leaders of the Operations Team, consisting of over 1,000 team members
- Provide consultative support to the senior leadership team to help align strategies with business objectives, support organizational change and transformation initiatives, while also providing day-to-day HR support for all team members
- Change management driver through two successful acquisitions, including title and compensation alignments to integrate all team members to the TSYS title and compensation structure
- Prepare risk and legal analysis for headcount reductions, including site closures and position eliminations, where impacted team members are offered a generous transition package with outplacement support
- Facilitate talent assessments, leading calibrations where all leaders use a 9-box approach, aligning strategic goals with succession plans and identifying talent gaps
- Proactively identify opportunities for organizational structure changes, span of control concerns, compensation drivers, etc
- To optimize the organization
- Created a quarterly Talent Strategy deck for the Operations leaders that analyzes current demographics, attrition, hiring statistics, labor trends and other data to help attract and retain our best talent
- Leading provider of professional services for diagnostic imaging and interventional radiology, with over 90 physicians, 430 employees, annual revenues of over $100 million, and over one million patient visits across 70 sites of service in five states
- Co-owns and manages outpatient imaging network with 14 sites throughout Metro Denver
Manager, Human Resources
Radiology Imaging Associates, P.C.
Denver, USA
02.2013 - 01.2018
- Company Overview: Leading provider of professional services for diagnostic imaging and interventional radiology, with over 90 physicians, 430 employees, annual revenues of over $100 million, and over one million patient visits across 70 sites of service in five states
- Co-owns and manages outpatient imaging network with 14 sites throughout Metro Denver
- Partner with organizational leaders to identify strategy and align business objectives to motivate and develop our employees
- Provide guidance and coaching to business leaders and managers on effective employee relations, performance management, conflict resolution, change management, and employee engagement
- Establish and execute training programs for the organization including new employee orientation, management training, employee development and employee recognition programs
- Full oversight of recruitment and administrative efforts; including guiding collaborative efforts to identify trends and patterns to develop recommendations that will improve recruitment and retention strategies
- Created and implemented a foundational, comprehensive and ongoing management training program to ensure our leaders are equipped with the skills and resources necessary to successfully lead their employees
- Manage the identified action plans for top talent and low performers, and ensure complete documentation and follow through for disciplinary action, performance improvement plans and terminations
- Respond to unemployment claims and attend unemployment hearings as needed; maintain compliance with EEO requirements including EEO-1 reporting
- Leading provider of professional services for diagnostic imaging and interventional radiology, with over 90 physicians, 430 employees, annual revenues of over $100 million, and over one million patient visits across 70 sites of service in five states
- Co-owns and manages outpatient imaging network with 14 sites throughout Metro Denver
HR Generalist/ Employee Relations
Comprehensive Educational Services, ACES
San Diego, USA
08.2009 - 01.2013
- Solely managed all Human Resources functions for over 200 local employees and 30+ employees located in Texas; including benefits, policy administration, employee relations, performance management, and organizational training and development
- Partnered with leadership to address disciplinary issues, terminations, and reductions in workforce
- Led performance management process including administration of performance improvement plans, annual reviews and merit increases
- Conducted all investigations of complaints regarding discrimination, harassment, hostile work environment, etc
- Researched, selected and coordinated employee benefit programs in collaboration with third party administrators and other external resources
Education
Executive Development - HR Leadership Program
University of South Carolina
10.2018
Bachelor of Arts - Psychology
University of Vermont
05.2007
Skills
- Employee Relations
- Training & Development
- FMLA Administration
- Performance Management
- Employee Recognition Programs
- Recruitment
- Benefit Administration
- Onboarding
- Conflict Management
- Employment Law
- HRIS Administration
- Problem Solving Skills
- Collaboration with Business Leaders
- Relationship Building
Awardsandcommittees
- 2024 President’s Club Winner, Global Payments Company
- 2020 Inclusion & Diversity Executive Sponsor, TSYS, A Global Payments Company
- 2013 Customer Service Award Winner, Radiology Imaging Associates
- 2011 Administrative Employee of the Year, Comprehensive Educational Services
Systems
- HRIS: Workday, UltiPro, Kronos, Vista, Evolution
- Microsoft + Google Suites of products
Timeline
Director, Human Resources
Global Payments
04.2022 - Current
HR Business Partner
Global Payments
01.2018 - 04.2022
Manager, Human Resources
Radiology Imaging Associates, P.C.
02.2013 - 01.2018
HR Generalist/ Employee Relations
Comprehensive Educational Services, ACES
08.2009 - 01.2013
Executive Development - HR Leadership Program
University of South Carolina
Bachelor of Arts - Psychology
University of Vermont