Jenny Mahaffey
Santa Maria,CA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support and management. Responsible, punctual and productive professional when working with little to no supervision. Over 20 years of experience with a desire to continue to grow and learn.
Overview
20
20
years of professional experience
Work History
Administrative Office Professional
County Of Santa Barbara
07.2020 - Current
- Reviewed files, records and other documents to obtain information to respond to requests.
- Input data into spreadsheets and databases.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Record keeping and filing.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Collaborated with various departments to complete assigned tasks.
- Provided on the job training to new employees
- Created and maintained detailed records of all office activities.
- Maintained and updated office records, both digital and physical.
- Delivered clerical support by handling range of routine and special requirements.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Interacted with customers by phone, email, or in-person to provide information.
- Processed incoming and outgoing mail and packages according to established procedures.
- Coordinated and scheduled meetings and appointments.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Edited and proofread documents for accuracy and completeness.
- Compiled and analyzed data to produce reports.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Utilized office management software to record and track customer information.
- Supported staff on special assignments and ad hoc projects.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Managed daily data entry and kept clerical information accurate and up-to-date.
Eligibility Worker
County Of Santa Barbara
02.2005 - 06.2020
- Resolved discrepancies with client applications to verify eligibility.
- Selected qualified applicants to refer to employers for possible job placement purposes.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Processed and certified documents for accuracy and compliance with government regulations.
- Wrote job orders from employers to record accurate description of required job duties, working hours and wages.
- Developed extensive fact-checking and research skills by continuously reviewing different programs and options.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Devised and implemented strategies to streamline eligibility verification processes.
- Established databases to track, analyze and automate eligibility application processes.
- Communicated with people from various cultures and backgrounds on application process.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Managed processing of financial assistance and food stamp benefits applications.
- Interviewed applicants and explained scope of different available benefits.
- Engaged wider departments in accurate, timely paperwork completion.
- Assisted clients with accurate eligibility form, application and document completion.
- Trained staff on current eligibility requirements and policies.
- Used computer-aided guidance packages such as skills assessment tools, career planners, psychometric tests and personal inventories to assist clients in determining strengths and weaknesses.
- Facilitated information and resource exchanges with external agencies to progress client applications.
Lead Clerk
Coca-Cola
01.2003 - 02.2005
- Reviewed files, records and other documents to obtain information to respond to requests.
- Coordinated and scheduled meetings and appointments.
- Provided meeting support by taking minutes and dictations.
- Edited documents to keep company materials free of grammar errors.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Interacted with customers by phone, email, or in-person to provide information.
- Input data into spreadsheets and databases.
- Created and maintained detailed records of all office activities.
- Utilized office management software to record and track customer information.
- Compiled and analyzed data to produce reports.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Managed tax drawers, resolved variances and filed company receipts.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Edited and proofread documents for accuracy and completeness.
- Monitored and tracked budgets and expenses.
- Assisted with onboarding of new employees.
- Processed documents and materials to disseminate information to appropriate parties.
- Issued invoices and followed up on outstanding payments to remind clients to pay on time.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Communicated with drivers over two way radio
- Responsible for handing out weekly pay checks
- HR functions
- Cashier work
Education
On Going Education
Allan Hancock College
Santa Maria, CASanta Maria High School
Santa Maria, CA06.2000
Skills
- Bilingual English/Spanish Read and Write
- Report Analysis
- Employee Training
- Schedule Management
- Office Management
- Word Processing and Design
- Complex Problem-Solving
- Staff Management
- Strong Interpersonal Skills
- Report Writing and Development
- Multi-Line Phone Proficiency
- Excel Spreadsheets
Business Owner
I am part owner of WildFitLife805. We are International Personal Trainers and also sell our own Coffee Brand, apparel and sports supplements.
Languages
Spanish
Native or Bilingual
Timeline
Administrative Office Professional
County Of Santa Barbara
07.2020 - Current
Eligibility Worker
County Of Santa Barbara
02.2005 - 06.2020
Lead Clerk
Coca-Cola
01.2003 - 02.2005
On Going Education
Allan Hancock College
Santa Maria High School