Jenny Martinez
Riverside,CA
Summary
Energetic Customer Service successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience's.
Overview
15
15
years of professional experience
Work History
Customer Service Associate
Loma Linda University Medical Center
Loma Linda
03.2022 - Current
- Answering inbound calls
- Screening patients and visitors for covid symptoms
- Assisting patients with any of their needs
- Greeted, guided and offered assistance to patients and visitors.
- Escorted patients before and after surgical procedures.
- Performed basic, non-invasive medical assistant duties.
- Assisted administrative departments with paperwork, errands and other clerical duties.
- Answered telephone calls, responded to requests for information and routed callers to correct personnel or departments.
Customer Service Representative, /Receptionist
Dunham Metal Processing
Orange, Ca
02.2016 - 01.2018
- Communicated with customers to assist with order placement and offer updates on status and shipping.
- Monitored and tracked customer orders to meet lead times and drive on-time delivery.
- Answered customers' questions about products, prices and availability.
- Communicated with current customers regarding backorder availability, future inventory and special orders.
- Reviewed customer requests, resolved questions and defined specifications before completing orders.
- Informed customers by mail or telephone of unit prices, shipping dates and anticipated delays.
- Verified client information and validated data before creating shipping paperwork and internal documents.
Staffing Specialist
Integrity Staffing Solutions
Santa Ana, Ca
01.2015 - 10.2015
- Set up and completed more than 20+ weekly candidate interviews.
- Reviewed and filed paperwork as part of onboarding process.
- Identified staff vacancies to quickly recruit, interview and select applicants to fill positions.
- Assisted in new hire process by calling and scheduling appointments with candidates, filling out required paperwork and preparing manuals.
- Collaborated with recruiting agencies to identify qualified candidates.
- Maintained open communication with individuals on assignment to answer questions and provide support.
Warehouse Worker
Intense Lighting
Palma, Anaheim, CA
03.2012 - 08.2013
- Assembled lamps and LED lights
- Tested product before sending out to client
- Reviewed labels
- Soldering negative, positive, and ground cables and connecting them together.
- Recognized defective material and reported issues to management.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Received deliveries, scanned packages and updated orders in internal database.
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
General Manager, • Cashier, • Cook
McDonald’s
Placentia, Ca
07.2008 - 03.2012
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Prepared and served meals by reviewing recipes and combining and cooking ingredients.
- Grilled and deep fried various foods from meats to potatoes.
Front Desk Coordinator
Saint Anthony Catholic Church
Anaheim, CA
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Opened the office and completed closing paperwork and procedures daily.
- Maintained cleanliness of front lobby area.
- Greeted and directed customers kindly and accurately.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Built relationships with long-term clients through individualized and outstanding customer service.
Skills
- 10-key by touch, Word, Excel, PowerPoint, Cashier,Customer Service,
- Able to keyboard 30 to 40 wpm
- Patient care activities related to the position Able to relate communicate positively, effectively, and professionally
- Efficient and Detail-Oriented
- Verbal and Written Communication
- Multitasking and Prioritization
- Patient and Empathetic
- Administrative and Office Support
- Computer Skills
References
- Crystal Russom Supervisor (760)912-5861
- Irene Gonzalez, Office Manager (562)242-4106
- Jennifer Rodas, Supervisor (714)720-1709
- Flor Aparicio (951)224-5795
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Customer Service Associate
Loma Linda University Medical Center
03.2022 - Current
Customer Service Representative, /Receptionist
Dunham Metal Processing
02.2016 - 01.2018
Staffing Specialist
Integrity Staffing Solutions
01.2015 - 10.2015
Warehouse Worker
Intense Lighting
03.2012 - 08.2013
General Manager, • Cashier, • Cook
McDonald’s
07.2008 - 03.2012
Front Desk Coordinator
Saint Anthony Catholic Church