Summary
Overview
Work History
Education
Skills
Timeline
Cashier
Jenny Mason

Jenny Mason

Lake Ozark,MO

Summary

Accomplished Cosmetology Professional with a proven track record at A Cut Ahead Salon, enhancing customer satisfaction through exceptional service and maintaining up-to-date industry knowledge. Skilled in fostering client relationships and teamwork, demonstrated by increased repeat business and referrals. Expert in customer service and problem-solving, significantly boosting return customer rates by updating service standards. Excellent communication skills!

Overview

19
19
years of professional experience

Work History

Cosmetology Professional

Image By Design Salon
01.2024 - 05.2024
  • Assisted customers by answering questions and responding to inquiries.
  • Developed rapport with customers through active listening and empathetic communication, resulting in enhanced satisfaction levels.
  • Responded to customer calls and emails to answer questions about products and services.
  • Consistently met performance metrics by setting personal goals and seeking feedback from supervisors for continuous improvement.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Established trust with customers through transparent communication, providing honest assessments of situations and setting realistic expectations for resolution timelines.
  • Delivered exceptional support during peak periods, effectively managing high call volumes without compromising service quality.
  • Maintained and managed customer files and databases.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Stylist

A Cut Ahead
08.2014 - 11.2023
  • Developed strong relationships with clients, leading to increased repeat business and referrals.
  • Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
  • Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
  • Monitored current trends to understand fashions and better serve customer needs.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Processed payments, entering sales in register for prompt customer service.
  • Generated positive word-of-mouth marketing by providing an exceptional customer experience, leading to increased store traffic.
  • Mentored junior stylists, providing guidance on best practices in customer service, sales techniques, and fashion expertise.
  • Scheduled regular follow-up appointments with clients to ensure they remained satisfied with their purchases and styling advice.
  • Collaborated with fellow stylists to create visually appealing store displays that attracted customers and showcased merchandise effectively.
  • Resolved guest complaints about service or style.

Stylist

The Marc Salon
03.2010 - 04.2014
  • Developed strong relationships with clients, leading to increased repeat business and referrals.
  • Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
  • Monitored current trends to understand fashions and better serve customer needs.
  • Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Processed payments, entering sales in register for prompt customer service.
  • Organized successful in-store events to promote new product lines and engage potential clients.
  • Updated customer service standards to increase number of return customers and overall company profits Number%.
  • Collaborated with fellow stylists to create visually appealing store displays that attracted customers and showcased merchandise effectively.

Cosmetologist

Regis Salon
08.2005 - 03.2010
  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Processed payments, entering sales in register for prompt customer service.

Education

Cosmetology Professional - Beauty & Customer Services

Columbia Beauty Academy
Columbia, MO
08.2005

High School Diploma - General Studies

Rock Bridge Sr. High School
Columbia, MO
06.2003

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Flexible and Adaptable
  • Multitasking
  • Dependable and Responsible
  • Excellent Communication

Timeline

Cosmetology Professional

Image By Design Salon
01.2024 - 05.2024

Stylist

A Cut Ahead
08.2014 - 11.2023

Stylist

The Marc Salon
03.2010 - 04.2014

Cosmetologist

Regis Salon
08.2005 - 03.2010

Cosmetology Professional - Beauty & Customer Services

Columbia Beauty Academy

High School Diploma - General Studies

Rock Bridge Sr. High School

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Jenny Mason