Jenny Mason
Lake Ozark,MO
Summary
Accomplished Cosmetology Professional with a proven track record at A Cut Ahead Salon, enhancing customer satisfaction through exceptional service and maintaining up-to-date industry knowledge. Skilled in fostering client relationships and teamwork, demonstrated by increased repeat business and referrals. Expert in customer service and problem-solving, significantly boosting return customer rates by updating service standards. Excellent communication skills!
Overview
19
19
years of professional experience
Work History
Cosmetology Professional
Image By Design Salon
Colorado Springs, CO
01.2024 - 05.2024
- Assisted customers by answering questions and responding to inquiries.
- Developed rapport with customers through active listening and empathetic communication, resulting in enhanced satisfaction levels.
- Responded to customer calls and emails to answer questions about products and services.
- Consistently met performance metrics by setting personal goals and seeking feedback from supervisors for continuous improvement.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Established trust with customers through transparent communication, providing honest assessments of situations and setting realistic expectations for resolution timelines.
- Delivered exceptional support during peak periods, effectively managing high call volumes without compromising service quality.
- Maintained and managed customer files and databases.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Stylist
A Cut Ahead
Colorado Springs, CO
08.2014 - 11.2023
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Monitored current trends to understand fashions and better serve customer needs.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Processed payments, entering sales in register for prompt customer service.
- Generated positive word-of-mouth marketing by providing an exceptional customer experience, leading to increased store traffic.
- Mentored junior stylists, providing guidance on best practices in customer service, sales techniques, and fashion expertise.
- Scheduled regular follow-up appointments with clients to ensure they remained satisfied with their purchases and styling advice.
- Collaborated with fellow stylists to create visually appealing store displays that attracted customers and showcased merchandise effectively.
- Resolved guest complaints about service or style.
Stylist
The Marc Salon
Columbia, MO
03.2010 - 04.2014
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Monitored current trends to understand fashions and better serve customer needs.
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Processed payments, entering sales in register for prompt customer service.
- Organized successful in-store events to promote new product lines and engage potential clients.
- Updated customer service standards to increase number of return customers and overall company profits Number%.
- Collaborated with fellow stylists to create visually appealing store displays that attracted customers and showcased merchandise effectively.
Cosmetologist
Regis Salon
Columbia, MO
08.2005 - 03.2010
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
Education
Cosmetology Professional - Beauty & Customer Services
Columbia Beauty Academy
Columbia, MO08.2005
High School Diploma - General Studies
Rock Bridge Sr. High School
Columbia, MO06.2003
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Flexible and Adaptable
- Multitasking
- Dependable and Responsible
- Excellent Communication
Timeline
Cosmetology Professional
Image By Design Salon
01.2024 - 05.2024
Stylist
A Cut Ahead
08.2014 - 11.2023
Stylist
The Marc Salon
03.2010 - 04.2014
Cosmetologist
Regis Salon
08.2005 - 03.2010
Cosmetology Professional - Beauty & Customer Services
Columbia Beauty Academy
High School Diploma - General Studies
Rock Bridge Sr. High School