Jenny Miranda
Rancho Cordova,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Experienced Customer Service Representative fluent in English and spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
9
9
years of professional experience
1
1
Certification
Work History
House Keeping Attendent
Camlu Assisted Living
08.2023 - 08.2024
- Maintained cleanliness and order of assigned areas.
- Cleaned, vacuumed, and dusted all rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways and other work areas.
- Replenished supplies in guest rooms such as drinking glasses and bathroom amenities.
- Responded promptly to special requests from guests or management staff.
- Ensured that all equipment was properly stored after each shift.
- Reported any maintenance issues or safety hazards to supervisor immediately.
- Provided excellent customer service by addressing complaints in a timely manner.
- Checked all vacant rooms before assigning them to new guests.
- Maintained an inventory of supplies such as soap, toilet paper, towels.
- Organized storage areas for efficient stocking of items
Janitorial Worker
Lopez Janitorial
09.2022 - 07.2023
- Sweep, mop, and buff floors in all areas of the building.
- Clean and sanitize restrooms and break rooms, including sinks, toilets, counters, mirrors, and floors.
- Empty trash cans and replace liners as needed.
- Vacuum carpets in offices, hallways, lobbies, stairwells.
- Maintain janitorial closets in a neat and organized manner.
- Restock supplies such as toilet paper, paper towels, soap dispensers.
- Clean windowsills and window coverings when necessary.
- Assist with special projects or deep cleaning tasks as requested.
- Disinfect door handles and light switches on a daily basis.
Secretary/Field Manager
Margaritas House Keeping And Janitorial Inc
02.2022 - 12.2022
- Provided administrative support to the office manager and other staff members.
- Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Developed an efficient document tracking system which allowed quick access to all necessary paperwork.
- Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Managed calendar reminders for upcoming deadlines or events associated with the office.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Updated contact lists on a regular basis; created new contacts as needed.
- Reviewed billing statements for accuracy prior to submitting them for payment processing.
- Provided assistance with onboarding new employees by preparing orientation materials.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
Sales Associate
ACE Cash Express Inc.
12.2021 - 07.2022
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Collected payments and provided accurate change.
Janitor
Janico
10.2023 - Current
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Enhanced cleanliness by performing regular sweeping, mopping, and vacuuming tasks.
- Maintained a healthy environment by disinfecting surfaces and removing trash daily.
- Promoted safety by promptly addressing spills and other potential hazards.
- Collaborated effectively with staff to accommodate special event setups and teardowns, ensuring a seamless experience for guests.
- Assisted with inventory management for cleaning supplies, ensuring adequate stock levels.
- Assisted in the training of new janitorial assistants on department policies, procedures, and safe work practices.
- Managed time efficiently while adhering to a strict schedule of daily, weekly, and monthly cleaning tasks to keep facilities looking their best at all times.
- Increased customer satisfaction by consistently maintaining restrooms in pristine condition.
Housekeeping/Janitorial
Merry Maids
03.2020 - 08.2021
- Sweep, mop, and buff floors in all areas of the building.
- Clean and sanitize restrooms and break rooms, including sinks, toilets, counters, mirrors, and floors.
- Empty trash cans and replace liners as needed.
- Dust furniture and wipe down surfaces throughout the facility.
- Vacuum carpets in offices, hallways, lobbies, stairwells.
- Sanitized and deep cleaned bathroom floors and surfaces.
- Dusted and wiped furniture and fixtures.
- Followed strict schedules, cleaning according to facility usage and room availability.
- Maintained, sanitized and vacuumed dining area and washed kitchen floors prior to closing.
Sales Associate
Metro By T-Mobile
11.2015 - 05.2021
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Developed promotional strategies to increase sales volume.
- Attended weekly team meetings to review performance goals and objectives.
- Suggested ideas for improving store operations and increasing Profits.
Education
Diploma -
Venture Academy
Stockton, CA06.2015
Skills
- Vacuuming and Sweeping
- Dusting Furniture
- Sorting and Washing Laundry
- Restroom Detailing
- Ordering Cleaning Supplies
- Folding Clean Laundry
- Cleaning Bathrooms
- Payment Processing
- Customer Needs Assessment
- Product Sales
- Customer Service
- Cash Handling Accuracy
- POS System Operation
- Store Opening and Closing
- Multi-Tasking Strength
- Meeting Deadlines
- Sales Goals Attainment
- Money Transfer Systems
Certification
CPR CERTIFICATION
Languages
Spanish
Native or Bilingual
Timeline
Janitor
Janico
10.2023 - Current
House Keeping Attendent
Camlu Assisted Living
08.2023 - 08.2024
Janitorial Worker
Lopez Janitorial
09.2022 - 07.2023
Secretary/Field Manager
Margaritas House Keeping And Janitorial Inc
02.2022 - 12.2022
Sales Associate
ACE Cash Express Inc.
12.2021 - 07.2022
Housekeeping/Janitorial
Merry Maids
03.2020 - 08.2021
Sales Associate
Metro By T-Mobile
11.2015 - 05.2021
Diploma -
Venture Academy