Jenny M. Moon
Gardner,KS
Summary
Highly accomplished product management professional with a proven track record of driving successful product initiatives and optimizing product performance. Collaborative by nature, excels in working with cross-functional teams to achieve impactful results. Known for adaptability and reliability in dynamic environments, brings strong skills in market research, strategic planning, and project management. Keen ability to manage multiple priorities, organized and dependable, always maintaining a positive attitude. Willing to take on added responsibilities to ensure the success of the team and meet collective goals.
Overview
26
26
years of professional experience
Work History
SR QA Engineer
CenturyLink
04.2005 - Current
- Review Business requirements & help drive functional requirements needed for the website
- Analyze requirements & create test case scenarios needed
- Write descriptive step by step test cases
- Define & find or create test accounts in the mainframe systems needed for testing
- Create scripts for automated testing
- Work hand in hand with IT developers to work out defects
- Managed projects from development cycle to Production deployment
- Assisted in issue resolution
- Involved in multiple projects at one time
- Test Lead for the standing up of a new website
- Execute test cases after website updates & projects
- Designed, created & modified internal websites used by others
- Responsible for making testing assignments
- Work with IT to package Incidents & Standalone projects in releases
- Analyze testing timelines needed for projects
- Supported & covered for teammates when needed
- Trained associates
- Completed all other projects that were assigned by manager
- Managed product roadmaps, aligning with company goals and ensuring timely delivery of key features.
- Improved user experience by collaborating closely with design and development teams on UI/UX enhancements.
- Enhanced customer satisfaction rates through proactive communication of feature updates, bug fixes, and other relevant information related to the products managed.
- Established strong relationships with key stakeholders, fostering collaboration across departments for seamless product development.
- Leveraged Agile methodologies for efficient project management and rapid iteration cycles in response to changing market demands.
- Managed product demonstrations and testimonials for performance evaluation.
- Worked collaboratively with developers, senior-level stakeholders and partners to collect data on deficiencies and provide solutions to long-standing issues.
Administrative Assistant
Financial Recovery Services-Child Support Network
02.2003 - 06.2004
- Work with custodial parents assisting them in getting delinquent child support from the non-custodial parents
- Serve as the liaison for the custodial parent
- Completed a user-training manual for client services department
- Created flow chart diagrams for various tasks in client services department
- Trained new associates
- Completing special projects assigned by manager
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
Server
Olive Garden
09.2002 - 02.2003
- Waited on tables, helped others when needed and took call-in orders
- Maintained clean and organized area
Clerk III
NMAC-Nissan Motor Acceptance Corp
11.2001 - 08.2002
- Identified payoff checks by social security number, VIN or name and by calling the customer or dealers when needed
- Trained new associates
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Received two promotions
- Contracted by Special Counsel
Bank Teller
American Bank of Texas
06.2001 - 11.2001
- Exceeded performance expectations in terms of transaction accuracy rate, consistently meeting or surpassing targets set by management.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Reduced transaction errors by implementing thorough verification procedures and attention to detail in all tasks.
- Maintained strict confidentiality of customer information, adhering to industry best practices for data security and privacy.
- Collaborated with other tellers to balance cash drawers at the end of each shift, ensuring accurate records and minimizing discrepancies.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Senior Representative
NCS Pearson
12.1998 - 05.2001
- Took inbound calls, dealt with upset customers
- Took credit card payments over the phone
- Took supervisory calls
- Processed change request for client accounts
- Trained new associates
- Received 2 promotions
- Contracted by Manpower
Education
Bachelor of Science - Computer Information Systems
DeVry University
Kansas City, MOSkills
- MS Word
- MS Excel
- MS Access
- MS PowerPoint
- CSS, HTML
- Java Script
- SQL
- SOAP UI
- Looker
- Product roadmaps
- User story creation
- Teamwork and collaboration
- Critical thinking
- Agile software development
- Product backlog management
- Prioritization and execution
- Timeline management
- Jira, atlassian, rally
- Scrum framework
- Feature prioritization
- Requirements gathering
- Requirements building
Timeline
SR QA Engineer
CenturyLink
04.2005 - Current
Administrative Assistant
Financial Recovery Services-Child Support Network
02.2003 - 06.2004
Server
Olive Garden
09.2002 - 02.2003
Clerk III
NMAC-Nissan Motor Acceptance Corp
11.2001 - 08.2002
Bank Teller
American Bank of Texas
06.2001 - 11.2001
Senior Representative
NCS Pearson
12.1998 - 05.2001
Bachelor of Science - Computer Information Systems
DeVry University
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