Michelle Napolitano
Lawrence,NY
Summary
Experienced Retina-focused Ophthalmic Technician and Angiographer with 10 years in high-volume ophthalmology practices. Proficient in advanced diagnostic testing, fluorescein angiography, and clinical documentation. Strong expertise in workflow efficiency and in-office procedure support across various ophthalmologic subspecialties.
Overview
9
9
years of professional experience
Work History
Ophthalmic Technician / Scribe / Angiographer
SightMD
02.2022 - Current
- Enhanced patient assessments by gathering ocular history and measuring visual acuity.
- Assisted ophthalmologists during procedures, ensuring high-quality patient care and safety.
- Executed fluorescein angiography to accurately evaluate retinal health conditions.
- Maintained diagnostic equipment, ensuring compliance with safety standards and operational readiness.
- Instructed patients on pre-operative and post-operative care for optimal recovery outcomes.
- Trained new staff on effective ophthalmic procedures and patient interaction strategies.
- Delivered exceptional customer service, addressing patient concerns promptly and compassionately.
Assistant Manager / Ophthalmic Technician
Leonard Feiner MD PC
07.2016 - 02.2022
- Perform comprehensive ophthalmic testing including OCT retina, fundus photography, fluorescein angiography, visual fields, corneal testing, and glaucoma evaluations.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Collaborate closely with physicians, technicians, and administrative staff to ensure efficient patient flow in high-volume clinical settings.
- Schedule appointments, verify insurance eligibility, and assist with patient and insurance inquiries as needed.
- Submit and track insurance claims using EMR software and CMS-1500 forms.
- Train and mentor new technicians, supporting consistent clinical standards and workflow efficiency.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
Certified Phlebotomy Technician -
Manhattan Institute
New York, NY12.2018
Associate of Arts - Disability Studies
Nassau Community College
Garden City, NY05.2018
Skills
- Retina & Comprehensive Ophthalmology
- Fluorescein Angiography (IV Administration)
- OCT Retina, Fundus Photography & Visual Fields
- Ophthalmic Scribing & EMR Documentation
- Laser Assistance & Intravitreal Injections Support
- Ophthalmic imaging and equipment expertise
- Ophthalmic instrument maintenance
- Intraocular pressure measurement
- Problem-solving
- Time management
- Attention to detail
- Patient assessment
Timeline
Ophthalmic Technician / Scribe / Angiographer
SightMD
02.2022 - Current
Assistant Manager / Ophthalmic Technician
Leonard Feiner MD PC
07.2016 - 02.2022
Certified Phlebotomy Technician -
Manhattan Institute
Associate of Arts - Disability Studies
Nassau Community College