Jenny Moon
Lawrenceville,GA
Summary
Maintain high-volume medical office environments by efficiently coordinating files, appointments and other patient needs. Positive and upbeat with excellent interpersonal communication skills.
Overview
14
14
years of professional experience
Work History
Workers' Compensation Coordinator
Northeast Georgia Plastic Surgery
09.2023 - 03.2024
- Produced reports to support smooth operations and internal career progression.
- Paid attention to detail while completing assignments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Skilled at working independently and collaboratively in team environment.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Generated and distributed monthly customer statements.
- Maintained accurate records of customer accounts, payments and payment plans.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Patient Care Coordinator
Northeast Georgia Plastic Surgery
03.2021 - 09.2023
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Monitored inventory levels of medical supplies and equipment, placing orders when necessary to prevent shortages or delays in patient care provision.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
- Worked with patients to schedule tests and procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Resolved customer complaints using established follow-up procedures.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
Dental Receptionist
Greater Atlanta Oral Facial Surgery
11.2019 - 03.2021
- Managed master calendar and scheduled appointments for 3 providers based on optimal patient loads and clinician availability.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Maintained current and accurate medical records for patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Referred and screened patients to make best use of resources, triage staff and serve community members.
- Ensured patient privacy by adhering to all HIPAA regulations during the collection, storage, and sharing of sensitive information.
- Coordinated patient scheduling, check-in, check-out and payments for billing and insurance verification.
- Documented patients' dental health information, medical history and vital signs.
- Explained treatment procedures and instructed patients on home care guidelines.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Educated patients prior to surgery regarding what to expect, how to treat pain and which side effects could occur.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Collaborated with team members to maintain an organized inventory system for dental supplies and office materials.
Receptionist
Family Care Clinic
05.2010 - 08.2019
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
- Maintained current and accurate medical records for over 50 patients
- Organized paperwork such as charts and reports for office and patient needs
- Managed office logistics by scheduling appointments, maintaining files and collecting payments
- Checked patient data including insurance, demographic and health history to ensure all information was current
- Adeptly managed multi-line phone system and pleasantly greeted all patients
- Obtained payments from patients and scanned identification and insurance cards
- Adhered to strict HIPAA guidelines at all times to protect patient privacy
- Coordinated front office duties, including customer service, patient scheduling and billing
- Collaborated with assistants and doctors to prepare and set up rooms with adequate supplies and equipment
- Carried out front office duties utilizing data entry skills in framework of medical database
Education
Associate of Ministry - Biblical Studies
Safe Harbor School of Ministry
Gainesville, GA04.2013
Skills
- Computer MS Word MS Outlook MEDISoft
- Open Dental
- Nextech
- Epic
- Insurance verification
- Medical office administration
- Medical Records Management
- Payment collection
- Charting and clinical documentation
- Detail oriented
- Treatment Planning
- Organization skills
- Multitasking Abilities
- Registration and Scheduling
- Medical Instrument Sterilization
- Training and Development
- Data Entry
- New hire training
- Financial Management
- Claims Management
- HIPAA Compliance
- Patient Flow Management
- Communicating to Patients and Families
- Patient Care Coordination
- Administrative and Office Support
Timeline
Workers' Compensation Coordinator
Northeast Georgia Plastic Surgery
09.2023 - 03.2024
Patient Care Coordinator
Northeast Georgia Plastic Surgery
03.2021 - 09.2023
Dental Receptionist
Greater Atlanta Oral Facial Surgery
11.2019 - 03.2021
Receptionist
Family Care Clinic
05.2010 - 08.2019
Associate of Ministry - Biblical Studies
Safe Harbor School of Ministry
Similar Profiles
Taylor HolmesTaylor Holmes
Medical Assistant at The Georgia Institute for Plastic SurgeryMedical Assistant at The Georgia Institute for Plastic Surgery
Joquebeth MorillonJoquebeth Morillon
Operating Room Nurse Manager /Perioperative Registered Nurse at Georgia Plastic & Reconstructive SurgeryOperating Room Nurse Manager /Perioperative Registered Nurse at Georgia Plastic & Reconstructive Surgery
Kareemah McDowellKareemah McDowell
Intake Specialist at DC PLASTIC SURGERY-JAMACHI PLASTIC SURGERYIntake Specialist at DC PLASTIC SURGERY-JAMACHI PLASTIC SURGERY