Jenny Morris
Sparta,TN
Summary
I am ambitious and strive to make a difference. I have managed finances and am very good with budgeting. I am always willing to learn, and I am not afraid to ask questions. I have intermediate computer skills, but I do have experience in MS Word and MS Excel. I have been a cashier and have a lot of customer service skills. I am a quick learner and can either work in a team setting or can work alone.
Overview
13
13
years of professional experience
Work History
Caregiver
Self Employed Web
Chattanooga, TN
11.2011 - 01.2024
- Provided personal care and assistance with daily living activities.
- Supported bathing, dressing and personal care needs.
- Laundered clothing and bedding to prevent infection.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Partnered with registered nurses and physiotherapists to provide care to patients.
- Provided emotional support to clients during difficult times.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Offered companionship and emotional support to enhance well-being.
Customer Service Representative
Covergys
Chattanooga, TN
02.2011 - 11.2011
- Assisted customers with inquiries and product information via phone and chat.
- Educated customers on features and benefits of products and services offered.
- Handled multiple tasks efficiently in a fast-paced customer service environment.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Identified opportunities for upselling additional products or services based on customer needs.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Strengthened customer retention by offering discount options.
Education
Associate of Applied Science - Criminal Justice
Virginia College
Chattanooga, TN08-2009
Skills
- Strong ethics
- Medication and appointment reminders
- Compassion and empathy
- Multitasking and organization
- Patient care and companionship
- Housekeeping
- Records maintenance
- Documentation
- Problem-solving
- Patient advocacy
- Customer service
Timeline
Caregiver
Self Employed Web
11.2011 - 01.2024
Customer Service Representative
Covergys
02.2011 - 11.2011
Associate of Applied Science - Criminal Justice
Virginia College
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