Jenny Morro
West Jefferson,OH
Summary
Detailed and Dedicated housekeeping professional with strong costumer service skills extensive experience at excelling in maintaining high cleanliness standards and ensuring guest satisfaction. Proven expertise in deep cleaning and health compliance, complemented by strong teamwork and communication skills.
Overview
15
15
years of professional experience
Work History
Housekeeper
Cotter House Worthington
Columbus, OH
09.2025 - Current
- Cleaned and sanitized guest rooms, ensuring adherence to health and safety standards.
- Restocked cleaning supplies and maintained inventory for operational efficiency.
- Reported maintenance issues promptly to ensure a smooth guest experience.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- I clean 16 rooms daily
- I deep clean a room everyday for the entire month
Lead House Keeper
Harrison On 5th by Senior Star
Columbus, Oh, Ohio
04.2022 - 08.2025
- Supervised daily cleaning operations, ensuring adherence to quality and safety standards.
- Interviewed/Hired potential candidates for the house keeping role.
- Trained and mentored housekeeping staff on effective cleaning techniques and procedures.
- Managed inventory of housekeeping supplies, minimizing waste and lowering expenses through strategic purchasing decisions.
- Developed and implemented efficient workflows to enhance productivity and maintain high cleanliness standards.
- Coordinated inventory management, ensuring adequate supply levels of cleaning materials and equipment.
- Placed orders for housekeeping supplies and guest toiletries.
- Assigned housekeeping staff to daily room cleaning requirements.cleaned 5-6 resident rooms daily
Laundry Attendant
Dublin Glenn Memory Care
Dublin, OH
05.2021 - 04.2022
- Operated commercial laundry equipment to ensure optimal functionality and performance.
- Sorted, washed, dried, and folded various types of linens and garments efficiently.
- Maintained cleanliness and organization of laundry facility to uphold safety standards.
- Monitored inventory levels of detergents and supplies, reporting shortages promptly.
- Conducted routine maintenance checks on machines to enhance longevity and performance.
- Collected soiled linens and personal clothing
- Restocked supply inventories and notified supervisors of shortages for customer convenience.
- Operated machines correctly by following machine instructions and safety regulations.
- Delivered superior customer service by responding to inquiries and complaints.
- I would approximately gather, wash dry, fold and deliver 10 loads of residents personal clothing on there scheduled day
Housekeeper/Laundry Attendant
Glenwood Alzheimer's Special Care Center
Dublin, California
11.2017 - 06.2020
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Sorted, laundered and put away various laundry items.
- Handled requests for extra linens, toiletries and other supplies.
- I would do approximately 8 to 10 loads of residents personal clothing on the schedule for that day.
Customer Service Representative
Anthem, Inc.
Worthington, OH
10.2016 - 07.2017
- I enrolled new members with life benefits , answering questions through emails and phone calls. I would take approximately 10 to 20 phone calls a day. 40 to 50 faxes and emails daily.
Housekeeper/Laundry Attendant
Heinzerling Memorial Foundation
Columbus, OH
01.2013 - 10.2016
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Gathered all the linen from all units washed, dried, folded and delivered back to the units on a daily basis.
- Gathered all personals for one unit approximately 20-25 kids per unit, washed, dried, and delivered back to the unit
Housekeeping and Laundry Attendant
Columbus West Park Rehabilitation Center
Columbus, OH
09.2010 - 07.2013
- Ensured cleanliness and sanitation of resident rooms, common areas, and facilities.
- Managed inventory of cleaning supplies and linen stock to maintain adequate levels.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Sorted, laundered and put away various laundry items.
- I approximately did 5 to 6 loads of residents personal clothing. washing, drying and delivering on a daily basis.
Education
High School Diploma -
Briggs High School
Columbus, Oh06.1988
Skills
- Teamwork
- Customer service
- Bathroom cleaning
- Mopping and sweeping
- Vacuuming
- Cleaning techniques
- Health and safety compliance
- Kitchen cleaning
- Residential cleaning
- Dusting furniture
- Excellent oral and written communication
- Deep cleaning expertise
- Window cleaning
- Customer-oriented
Languages
English
Full Professional
Timeline
Housekeeper
Cotter House Worthington
09.2025 - Current
Lead House Keeper
Harrison On 5th by Senior Star
04.2022 - 08.2025
Laundry Attendant
Dublin Glenn Memory Care
05.2021 - 04.2022
Housekeeper/Laundry Attendant
Glenwood Alzheimer's Special Care Center
11.2017 - 06.2020
Customer Service Representative
Anthem, Inc.
10.2016 - 07.2017
Housekeeper/Laundry Attendant
Heinzerling Memorial Foundation
01.2013 - 10.2016
Housekeeping and Laundry Attendant
Columbus West Park Rehabilitation Center
09.2010 - 07.2013
High School Diploma -
Briggs High School