Jenny Munoz-Fadul
Bowling Green,KY
Summary
Experienced business leader with demonstrated strategic planning, problem-solving and team-building abilities. Successful at bringing in and training staff to handle customer and business needs. Motivational, diplomatic and respectful of people from different backgrounds. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
16
16
years of professional experience
Work History
Business Owner
90 Millas Cuban Bar and Restaurant, LLC
Bowling Green, KY
03.2023 - Current
- Established standards for quality control, customer service, health and safety regulations.
- Negotiated contracts with vendors for food, equipment and supplies.
- Trained and supervised kitchen staff in proper food preparation techniques.
- Oversaw daily operations of the restaurant including staff scheduling, budgeting and inventory management.
- Monitored customer feedback to ensure satisfaction with menu items and services provided.
- Created promotions and special events to attract customers and boost sales.
- Responded promptly to customer complaints or issues related to the restaurant's services or products.
- Ensured compliance with all applicable laws, regulations and policies governing restaurants in the area.
- Evaluated performance of employees regularly through performance reviews, coaching sessions and feedbacks from customers.
- Managed cash flow by setting budgets for expenses such as labor cost, food cost, ensuring timely payment of bills and taxes as well as monitoring accounts receivable and payable records .
- Interviewed potential hires for front-of-house positions such as servers and bartenders .
- Made weekly employee schedules, assigned work tasks and regularly checked quality and productivity of team members.
- Hired, trained and motivated staff to fill all restaurant openings.
- Administered finances and led business operations by running payroll, making bank deposits and analyzing income and expenses to maintain cost-effective operations.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Trained staff, facilitated staff meetings and spearheaded menu development.
- Located relevant vendors, set up schedules and coordinated delivery, storage and organization of inventory.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Delegated work to staff, setting priorities and goals.
- Resolved problems or concerns to satisfaction of involved parties.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Client Relationship Consultant
US Bank NA
Bowling Green, KY
07.2018 - 03.2023
- Responded to customer inquiries and resolved account issues.
- Provided support for loan applications and processed mortgage paperwork.
- Developed marketing strategies for new financial products.
- Conducted financial analysis of clients' accounts and portfolios.
- Performed risk assessments on prospective investments.
- Maintained records of customer transactions.
- Analyzed credit reports and evaluated loan applications.
- Prepared documents for regulatory compliance audits.
- Reviewed bank policies and procedures to ensure accuracy.
- Assisted customers with opening new bank accounts.
- Researched banking regulations to ensure adherence to laws.
- Educated clients on the benefits of various investment options.
- Identified opportunities to improve customer service quality.
- Collaborated with other departments in order to resolve customer disputes.
- Assessed customers' financial needs and recommended appropriate solutions.
- Monitored market trends and made recommendations regarding investments.
- Generated monthly, quarterly, and annual sales reports for management review.
- Processed deposits, withdrawals, transfers, payments, checks.
- Provided advice on budgeting techniques to help customers save money.
- Attended local gatherings and networking events as bank representative to establish community relations and generate potential customer leads
- Supervised preparation of documents, financial models and presentations.
- Collected company information and developed PowerPoint presentations for use in decision-making.
- Coordinated approval or rejection of lines of credit or commercial, real estate or personal loans.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
Service Manager
Wells Fargo
Miami, FL
08.2008 - 10.2017
- Monitored customer accounts to identify suspicious activity and fraud prevention.
- Supervised daily activities of the bank's operational staff.
- Developed and implemented policies and procedures for bank operations.
- Analyzed internal control reports to ensure compliance with regulations.
- Coordinated projects related to process improvement initiatives.
- Provided training and development opportunities for team members.
- Assisted in developing strategies for improving customer service levels.
- Conducted regular audits of bank transactions and records to ensure accuracy.
- Responded promptly to customer inquiries and complaints regarding banking services.
- Ensured all cash drawers were balanced on a daily basis prior to closing time.
- Managed the reconciliation of various accounts including checking, savings, loans.
- Resolved discrepancies between customers' accounts and bank records quickly and accurately.
- Maintained up-to-date knowledge of banking products and services offered by the institution.
- Established effective working relationships with other departments within the organization.
- Worked closely with branch managers to develop new programs that would benefit customers.
- Participated in risk management meetings to assess potential risks associated with banking operations.
- Facilitated communication between employees at different branches throughout the region.
- Prepared detailed reports summarizing operational performance metrics on a weekly basis.
- Maximized branch revenue by optimizing daily operations.
- Managed relationships with tax authorities, bankers and auditors.
- Coordinated approval or rejection of lines of credit or commercial, real estate or personal loans.
- Created financial management mechanisms to minimize financial risk to business.
Education
Bachelor of Applied Science in Information Technology - Information Technology
Instituto Cntro Educativo En Computacion
San Pedro Sula, Honduras12-1997
Commercial Expert And Public Accountant - Accounting
Instituto Primero De Mayo 1954
San Pedro Sula, Honduras12-1994
Languages
Spanish
Native/ Bilingual
Timeline
Business Owner
90 Millas Cuban Bar and Restaurant, LLC
03.2023 - Current
Client Relationship Consultant
US Bank NA
07.2018 - 03.2023
Service Manager
Wells Fargo
08.2008 - 10.2017
Bachelor of Applied Science in Information Technology - Information Technology
Instituto Cntro Educativo En Computacion
Commercial Expert And Public Accountant - Accounting
Instituto Primero De Mayo 1954
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