Summary
Overview
Work History
Education
Skills
Qualifications Summary
Languages
Timeline
Generic

Jenny Ng

Nurse Case Manager
Morrisville,NC

Summary

An energetic and driven case manager with strong managerial, organizational, and human relations skills. Seeks a position to deliver guidance and supportive counseling with accuracy and efficacy in a challenging environment. Goal is to boost learning potential and professional development. Registered Nurse (WTCC-License #292917) and Licensed Practical Nurse (DTCC-License #075159). Fluent in English, Mandarin Chinese, and Cantonese. Two years of experience as a Nurse Case Manager and six years of experience in a medical environment, including nursing assistant experience. Proficient in eBrowser, Microsoft Office, and Hospital Meds Manager. Intimate knowledge of drug interactions and side effects from four years of experience as a pharmacy technician. CPR certified until 2023-2025. Certifications as a pharmacy technician and phlebotomy technician.

Overview

21
21
years of professional experience

Work History

Remote Nurse Case Manager

Molina Healthcare
09.2023 - Current

Identifying specific needs accurately.

Evaluating a patient's situation, strengths, assets, and barriers to determine what services are needed.

Directed collaboration among healthcare providers.

Establishing treatment programs by setting schedules, coordinating service providers, and arranging resources.

Supported clients' rights.

Providing advice and information about treatment options and clinical status.

Directed activities related to managing referrals.

Facilitating referrals for housing, employment, healthcare, and other community-based needs.

Maintained client communication.

Maintaining consistent communication with clients to assess their wellbeing and make changes to their treatment plan as needed.

Registered Nurse Coordinator

Nuangel’s home care, LLC
12.2021 - 08.2023
  • Coordinates the implementation of all home care services
  • To ensure that quality service is provided to meet client needs
  • Coordinates the delivery of patient care by making hiring decisions
  • Establishing professional licensure at hire, orienting new staff, making merit recommendations
  • Developing policies and procedures, assuring that CPR and AED certification of all staff is current, scheduling, and staffs’ skill and learning assessment up to date
  • Advocate for the patient's level of care and create a care plan that the patient needs

Registered Nurse

Duke University Medical Center
02.2017 - 12.2019
  • Participating in the maintenance of endoscopes and other specialized equipment used in endoscopic and non-endoscopic procedures and providing technical assistance during such procedures
  • Proficient in collaborating with other healthcare professions and advocate for patients care during pre-op and post-op care
  • Working with minimal supervision and being a team player during endoscopic procedures
  • Assessing, planning, implementing, and evaluating nursing care according to individual needs
  • Caring for patients undergoing endoscopic procedures and providing technical assistance during diagnostic and therapeutic procedures
  • Ensuring the safe discharge of all patients from the Endoscopy unit

Licensed Practical Nurse

Hillcrest Nursing Home
05.2011 - 07.2016
  • Assisted nursing staff with the maintenance of patient’s daily needs and safety
  • Provided routine care, observed patients’ health, assisted doctors and registered nurses, and communicated instructions to patients regarding medication
  • Collaborate with other healthcare professions and provide safe patient care by using evidence-based practice
  • Provided continuity care during patients transitioned from hospital to rehab unit
  • Assigned and delegated duties to non-licensed nursing staff
  • Performed ongoing assessments of residents’ physical and explained procedures and treatment protocols to residents

Pharmacy Technician

Duke University Medical Center
05.2006 - 05.2011
  • Supported medical and surgical division of Duke University Medical Center including inventory management of ICU medications
  • Reduced expenditures by maintaining inventory documentation and decreasing redundancies in drug deliveries
  • Established and maintained patient profiles, including lists of medications taken by individual patients
  • Contributed to an active team environment of pharmacists and nursing staff by responding to requests and questions regarding medications

Phlebotomist

Biomat USA
01.2005 - 05.2006
  • Monitored and performed plasma collection as a ASCP certified phlebotomist
  • Developed technical and troubleshooting skills by installing, maintaining, and priming Auto-C machines
  • Ensured proper adherence to blood donation protocol by monitoring donor reactions, assembling charts/collection containers, and maintaining an aseptic environment

Nursing Assistant

UNC Hospital
01.2004 - 07.2004
  • Maintained general patient care in a twenty-one bed Oncology unit
  • Actively managed patients’ daily activities by providing bathing, ambulation, and maintenance of colostomy/ileostomy bags
  • Maintained inventory of essential disposable supplies and patient flow sheets
  • Performed essential diagnostic testing on patients including blood glucose checks

Nursing Assistant

Chapel Hill Children’s Clinic
01.2004 - 07.2004
  • Performed documentation, inventory, and treatment assistance in the pediatric branch of the UNC hospital system
  • Ensured proper documentation of growth charts, drug allergies, and laboratory diagnostics (Strep throat, urine, blood and stool samples)
  • Performed diagnostic testing such as urine analysis and Hgb/blood cholesterol checks
  • Worked in a team environment by assisting other nurses with nebulizer treatments, pulse oximetry, and syringe filling for vaccinations

Nursing Assistant

Hillcrest Nursing Home
01.2004 - 07.2004
  • Assisted nursing staff with the maintenance of patient’s daily needs and safety
  • Successfully provided daily care to patients which included feeding, bathing, walking and related restorative/rehabilitative care
  • Assisted senior nursing staff by carrying out promotion of self help and independence activities for patients

Education

CPR Certified -

12.2025

Registered nurse -

Wake Technical Community College
Raleigh, NC
09.2016

Licensed Practical Nurse Diploma -

Durham Technical Community College
Durham, NC
09.2010

Pharmacy Technician Program Graduate -

06.2006

Phlebotomy Technician Graduate -

09.2005

Nursing Assistant I Graduate -

06.2004

Skills

  • Patient Care Coordination
  • Patient-Centered Care Planning
  • Comprehensive Case Coordination
  • Healthcare Delivery Coordination
  • Interdisciplinary collaboration
  • Community resource referrals
  • Patient-Centered Case Management
  • Care plan adjustment
  • Community resources
  • Utilization review
  • Teamwork and collaboration
  • Critical Thinking Skills
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Compassionate and caring
  • Multitasking Abilities
  • Organizational skills
  • Team collaboration
  • Active listening
  • Adaptability and flexibility
  • Patient and family advocacy
  • Patient care and education
  • Strong clinical judgment
  • Creative problem solving
  • Dementia Patient Support
  • Accurate Clinical Documentation

Qualifications Summary

  • Registered Nurse, WTCC-License #292917
  • Licensed Practical Nurse, DTCC-License #075159
  • Fluently Trilingual, English, Mandarin Chinese, Cantonese
  • Six years experience in a medical environment including nursing assistant experience
  • Proficient in eBrowser, Microsoft Office, Hospital Meds Manager
  • Intimate knowledge of drug interactions and side effects (four years pharmacy technician experience)
  • CPR certified, 2023-2025
  • Certified pharmacy technician
  • Certified phlebotomy technician

Languages

Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Full Professional

Timeline

Remote Nurse Case Manager

Molina Healthcare
09.2023 - Current

Registered Nurse Coordinator

Nuangel’s home care, LLC
12.2021 - 08.2023

Registered Nurse

Duke University Medical Center
02.2017 - 12.2019

Licensed Practical Nurse

Hillcrest Nursing Home
05.2011 - 07.2016

Pharmacy Technician

Duke University Medical Center
05.2006 - 05.2011

Phlebotomist

Biomat USA
01.2005 - 05.2006

Nursing Assistant

UNC Hospital
01.2004 - 07.2004

Nursing Assistant

Chapel Hill Children’s Clinic
01.2004 - 07.2004

Nursing Assistant

Hillcrest Nursing Home
01.2004 - 07.2004

CPR Certified -

Registered nurse -

Wake Technical Community College

Licensed Practical Nurse Diploma -

Durham Technical Community College

Pharmacy Technician Program Graduate -

Phlebotomy Technician Graduate -

Nursing Assistant I Graduate -

Jenny NgNurse Case Manager