Jenny Nguyen
Fort Worth,TX
Summary
A licensed clinician who offers a unique blend of compassion, communication skills, cultural competence, eager to learn and grow in a therapeutic environment. Brings ability to quickly grasp therapeutic concepts and techniques, contributing actively to client care. Excited to use and develop interpersonal and problem-solving skills in a Licensed Mental Health Therapist role.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Clinical Admissions Therapist
Charlie Health
12.2022 - Current
- Clinical Admissions Therapists demonstrate personable and competent communication skills to develop therapeutic rapport with clients, present programming information in a thorough and supportive manner to help clients gain access to care, complete virtual biopsychosocial assessments for adolescents and young adults, determine appropriateness for virtual intensive outpatient program (IOP) level of care and construct provisional mental health diagnoses utilizing DSM-V criteria
- Clinical Admissions Therapists work collaboratively with clients to create safety plans and de-escalate those who are in crisis
- Clinical Admissions Therapists are responsible for documenting client information in accordance with regulatory standards using Electronic Medical Records systems, and assigning group schedules to the client
- Clinical Admissions Therapists must be able to communicate effectively across several departments such as Admissions, Verification of Benefits, Utilization Review, and Clinical teams in order to facilitate a smooth admission process.
Intake Coordinator
Greenhouse
03.2019 - 02.2023
- Welcome and build positive rapport with family and clients upon admission as well as explain the intake process, answer questions about treatment, seek supervision when needed, understand the disease of addiction and how it impacts behavior, screen and assess for active psychosis/active suicidal or homicidal ideation, work with nursing to assess medical conditions/stability of client upon admission, perform biopsychosocial assessments, utilize informal counseling and motivational interviewing skills, document required information in Electronic Medical Records systems such as AURA and programs such as Salesforce, determine level of care and severity of substance use issues, give referrals to clients as needed, handle any responsibilities assigned by supervisor and attend staff meetings as required.
Care Transition Navigator
Methodist Dallas Medical Center
03.2022 - 08.2022
- The Care Transitions Navigator will coordinate activities that promote quality outcomes, patient throughput, and discharge planning while supporting a balance of optimal care and appropriate resource utilization
- The Care Transitions Navigator will identify potential barriers to patient throughput and quality outcomes minimizing delays in discharge plans
- The Care Transition Navigator utilizes EPIC EMR system to chart, send referrals to other agencies, and communicate with other medical team members.
Intake Counselor
Garland Behavioral hospital
10.2019 - 06.2020
- Serves as the first point of contact for referral sources and potential patients to schedule assessments and/or admissions
- Under the guidance of the Intake Director, the Intake Counselor is accountable for coordinating the Assessment and Referral activities at the facility
- Also responsible for answering inquiry calls, insurance verification, and scheduling of evaluations and admissions.
Medical Case Manager
AIDS Outreach Center
01.2017 - 03.2019
- Complete psychosocial assessment to identify level of functioning, coordination of medical care, follow-up of medical treatments, develop comprehensive care plans, initiate referrals to agency and community service providers, review client's level of functioning and update care plans as necessary, provide informal counseling and support in various areas, document service delivery and maintain client records and confidentiality, case conference with healthcare providers at AIDS Healthcare Foundation clinic in Fort Worth, use the CPS and Provide software system for Patient documentation, report client service statistics and participate in agency related meetings/retreats/events as assigned by direct supervisor.
MSW Intern
Muslim Community Center for Human Services
01.2017 - 05.2018
- Fill out necessary paperwork, client intake, schedule appointments for clients, client assessment, case management, write case notes, attend Supervision, conduct home visits, create content for organization newsletter, assist in developing and teaching the Nurturing Parenting Class, attend meetings with partnering organizations, find community resources for Cts, collect information on Al Shifa Clinic Ct satisfaction, assist in Al Shifa medical clinic, Patient Assistance Programs, Refer Cts to other medical resources, create and update patient intake forms, analyze data on Diabetes rates for grant writing, teach the Diabetes class for patients who are pre-Diabetic or already diagnosed, use Athenahealth software to input data and create Electronic Medical Records for patients.
Education
Master of Social Work -
The University of Texas At Arlington
Arlington, TX2018
Bachelor of Social Work -
The University of Texas At Arlington
Arlington, TX12.2015
Skills
- Adobe Photoshop
- Microsoft Office (Word, Powerpoint, Excel)
- Prezi
- Salesforce
- ARIES
- CPS
- Provide
- Athenahealth
- Microsoft Publisher
- AURA
- Canva
- EPIC
- Elation
- Alleva
Treatment Planning
Building rapport
Crisis Intervention
One-on-one sessions
Motivational Interviewing
Active Listening
Clinical assessment
Certification
- Licensed Baccalaureate Social Worker (2017)
- Licensed Master Social Worker (2019), Renewed in 2021
- Licensed Clinical Social Worker (2022)
Accomplishments
- Employee of the Month, AIDS Outreach Center (April 2018)
- Completed Diversity Certificate Program, UT Arlington (Fall 2015)
- Key Note Student Speaker for Lavender Graduation, UT Arlington LGBTQA Program (Spring 2015)
- Lavender Graduate Award, UT Arlington LGBTQA Program (Spring 2015)
- LGBTQA Program Recognition Certificate, from UT Arlington LGBTQA Program (Spring 2015)
- Safe Zone Facilitator for Safe Zone Ally Training, UT Arlington LGBTQA Program (2014-2015)
- Certificate of Appreciation, from Morris Dees, Founder of Southern Poverty Law Center (2014)
- Certificate of Academic Achievement, from Division of Student Affairs (Spring, 2014)
- Diversity Recognition Award, from Multicultural Affairs (Spring 2013-2014)
Training
- Client De-Escalation Techniques, Conducted by the Catholic Charities Fort Worth (Fall 2015)
- Safe Zone Ally Trained, Conducted by the UT Arlington LGBTQA Program (Spring 2015)
- First Aid CPR AED, Texas Heart CPR Training (2016)
- CPI Verbal De-escalation (2021, 2024)
Timeline
Clinical Admissions Therapist
Charlie Health
12.2022 - Current
Care Transition Navigator
Methodist Dallas Medical Center
03.2022 - 08.2022
Intake Counselor
Garland Behavioral hospital
10.2019 - 06.2020
Intake Coordinator
Greenhouse
03.2019 - 02.2023
Medical Case Manager
AIDS Outreach Center
01.2017 - 03.2019
MSW Intern
Muslim Community Center for Human Services
01.2017 - 05.2018
- Licensed Baccalaureate Social Worker (2017)
- Licensed Master Social Worker (2019), Renewed in 2021
- Licensed Clinical Social Worker (2022)
Master of Social Work -
The University of Texas At Arlington
Bachelor of Social Work -
The University of Texas At Arlington
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