Jenny Nguyen
Houston,TX
Summary
Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administrative Assistant
CORE Chiropractic
06.2021 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed filing system, entered data and completed other clerical tasks.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Posted payments to accounts and maintained records.
- Reviewed physician's calendar and scheduled patient appointments by telephone and in-person.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Correctly coded and billed medical claims for all patients.
- Prepared billing statements for patients and verified correct diagnostic coding.
Lead Chiropractic Assistant
Houston Pain Relief and Wellness Center
04.2020 - 06.2021
- Monitored busy clinic flow and managed daily operations
- Trained and supervised new team members on stimulation pad placement, equipment and machine usage, safety protocols, and scheduling patients
- Administered treatment plans under the direction and supervision of doctors for 100+ patients daily (i.e.-electrical muscle stimulation, hot/cold pack application, ultrasound, and equipment machines)
- Managed and scheduled new patient appointments and follow ups for existing patients.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed administrative tasks by maintaining inventory, ordering supplies and scheduling staff meetings.
Bartender
Main Event Entertainment
04.2019 - 03.2020
- Prepared and served drinks to clients directly or through waiters
- Recorded orders accurately and in timely manner
- Managed opening and closing duties; including janitorial duties and restocking
- Processed payments by card and/or cash
- Maintained bar stock and cleanliness of the bar area
- Assessed guests' needs and preferences to make recommendations.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Obtained cash bank and stocked service bar to prepare for operation.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Inbound Call Center Representative
Harland Clarke Corporation
09.2017 - 03.2019
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Investigated and resolved customer inquiries and complaints quickly.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Trained new employees on customer service, money handling and organizing strategies.
- Entered customer information, inquiries and resolutions in company systems for performance tracking and service review purposes.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
Assistant Manager
Footlocker/Kids Footlocker
06.2013 - 07.2017
- Ability to drive sales and meet company expectations
- Trained and supervised new team members on company procedures and protocols and effectively making sales
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
Technical diploma - Medical billing and coding
Southern Careers Institute
San Antonio, TX03.2019
High school diploma - undefined
Elsik High School
Houston, TX06.2013
Skills
- Physical Therapy
- Patient Care
- Front Office
- Bartending
- Serving Experience
- Medical Office Experience
- Customer Service
- Database Management
Certification
- Food Handler
- Insurance verification specialist
Personal Information
Relocation: Anywhere
Timeline
Administrative Assistant
CORE Chiropractic
06.2021 - Current
Lead Chiropractic Assistant
Houston Pain Relief and Wellness Center
04.2020 - 06.2021
Bartender
Main Event Entertainment
04.2019 - 03.2020
Inbound Call Center Representative
Harland Clarke Corporation
09.2017 - 03.2019
Assistant Manager
Footlocker/Kids Footlocker
06.2013 - 07.2017
High school diploma - undefined
Elsik High School
- Food Handler
- Insurance verification specialist
Technical diploma - Medical billing and coding
Southern Careers Institute
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