Jenny Noble

My job responsibilities include:

• Greeting customers as they arrive.
• Checking in guests, entering guests' information into the computer, and assigning rooms.
• Billing guests and collecting deposits, including credit and debit card processing, cash transactions, vouchers, and third-party billings via credit card authorization forms.
• Answering phones and transferring calls.
• Making reservations and sending out confirmation letters to future guests by way of text, email, fax, or postal service.
• Handling third-party reservations, i.e., Expedia, Trivago, etc.
• Handling correspondence from financial institutions regarding chargebacks.
• Resolving customer issues and complaints.
• Ensuring all proper safety protocols are adhered to.
• Checking that all safety equipment is functioning properly.
• Calling police and/or medical aid personnel as needed.
• Securing transportation, or providing turn-by-turn instructions to aid guests in reaching their destination with ease.
• Recommending local restaurants, coffee shops, markets, stores, and entertainment venues for guests based on their individual needs.
• Checking guests out.
• Cleaning rooms and doing laundry.
• Performing maintenance and/or repairs as needed for all equipment and furnishings associated with the hotel.
• Maintaining and cleaning the landscaping, parking lot, and outside areas.
• Ensuring that every guest has a safe, enjoyable, stress-free visit every time they visit our property.
• Seeing that our name is the first hotel they think of when they return to the area or are recommending accommodations to others.