Jenny Norman
Clint
Summary
Enthusiastic and compassionate professional with diverse experience in education, child development, and customer engagement. Currently working at UTEP’s Psychology and Counseling Center, with previous leadership and team roles at El Paso Waterparks, Ulta Beauty, and the El Paso Ballpark. Passionate about fostering positive learning environments and supporting students of all backgrounds. Extensive experience working with children through church nursery volunteering, babysitting, and community initiatives. Founder of the Better Together program in high school, promoting inclusion and acceptance among students with special needs. Dedicated to creating a welcoming, engaging, and respectful classroom as a substitute teacher.
Overview
5
5
years of professional experience
Work History
Counseling and Psychology Center Workstudy
University of Texas at El Paso-Counseling and Psychology Center
08.2025 - Current
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
Beauty Advisor
Ulta
05.2025 - Current
- Delivered exceptional customer service by providing personalized beauty consultations.
- Educated clients on product application techniques and skincare routines.
- Assisted in inventory management, ensuring product availability and organization.
- Maintained knowledge of current beauty trends and product launches for informed recommendations.
Guest Service Team Leader
El Paso Waterparks
04.2021 - 08.2024
- Supervised daily operations to ensure exceptional guest experiences and safety compliance.
- Trained and mentored team members on customer service protocols and operational procedures.
- Resolved guest inquiries and concerns promptly, fostering a positive environment for repeat visits.
- Collaborated with management on strategic initiatives to enhance overall park operations and visitor engagement.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer concerns promptly.
- Promoted a positive work environment by encouraging teamwork, open communication, and continuous learning among staff members.
- Trained new team members on company policies, procedures, and best practices in guest services.
Promotions Team Member
Southwest University Ballpark
04.2021 - 08.2022
- Assisted in executing promotional events and activities at Southwest University Ballpark.
- Collaborated with team members to enhance fan engagement during game days.
- Supported setup and breakdown of promotional displays and materials for events.
- Engaged with attendees to promote upcoming games and special events effectively.
- Adapted quickly to changing event schedules and tasks as needed.
- Streamlined event setup process, ensuring timely and efficient execution of promotions.
- Optimized event performance through diligent tracking and analysis of key metrics.
- Consistently met or exceeded sales targets during promotional events, contributing to overall company success.
Education
High School Diploma -
San Elizario Highschool
San Elizario, TXEducation
The University of Texas At El Paso
El Paso, TX05-2028
Skills
- Effective team collaboration
- Customer engagement
- Dependable and responsible
- Strong organizational abilities
- Collaborative decision-making
Timeline
Counseling and Psychology Center Workstudy
University of Texas at El Paso-Counseling and Psychology Center
08.2025 - Current
Beauty Advisor
Ulta
05.2025 - Current
Guest Service Team Leader
El Paso Waterparks
04.2021 - 08.2024
Promotions Team Member
Southwest University Ballpark
04.2021 - 08.2022
High School Diploma -
San Elizario Highschool
Education
The University of Texas At El Paso