JENNY NOYMANY

Promoted to role within 14 months and successfully led a team of 6 Account Managers to oversee an at-risk territory with a book-of-business consisting of over 240 accounts, generating over $140 million yearly revenue, while achieving over a 97% client retention rate.

• Leadership: Cultivated a unified team culture through hands-on and lead-by-example approach to drive operational excellence and achieve retention and growth goals. Attained 100% staff retention for 2.5 consecutive years and promoted 2 team members into Director roles. Developed workflow policies, guidelines, training materials and presented at Sales/AM New Hire Orientation.
• Strategic Planning and Forecast Management: Implemented strategies to achieve organizational goals by evaluating risk and opportunities, utilizing Cadence tracking, internal reporting and monitoring market trends to effectively forecast changes based on varying business conditions.
• Risk Management: Led initiatives to mitigate account losses by understanding gaps based on territory needs and creating aligning operational changes, avoiding losses and expanding multiple large client accounts in CA, AZ and the PNW.
• Process Improvement: Partnered with internal teams and steered cross functional collaboration improvements by identifying internal gaps and enhancing system capabilities - resulting in changes to billing services, CRM data capture and reporting, client on-boarding, and Account Management organizational redesign.
• Project Management: Strong background with the ability to manage multiple priorities and deadlines simultaneously. Supported and on-boarded acquired PPPL pharmacy in the PNW and unified operational differences to streamline service delivery model. Directed AM on pharmacy initiatives and rollout of new products and services to gain client adoption.
• Problem Solving: Highly conceptual and analytical thinker with the ability to translate complex concepts into successful strategic roadmaps and break down problems into solvable parts. Managed and resolved multiple pharmacy integration escalations by identifying technical issues involved in the bi-directional communication between pharmacy and client's software.

• Account Management & Customer Success: Successfully achieved 100% account retention during the 1st year in role, while handling multiple high-risk clients. Experienced in identifying client needs to drive product solutions. Cultivated and maintained on-going strategic relationship with BOB by establishing rapport, providing consultative recommendations and delivering a positive customer engagement experience.
• Communication & Presentation: Advocated for and became recognized as a trusted advisor driven by sustained value creation for the client. Presented in-person QBRs to review industry trends, financial reporting, cost containment, technology utilization and pharmacy performance. Assertive and able to influence decision makers through ‘add value’ approach, while owning and communicating client issue escalation and resolution process.
• Problem Solving: SME at resolving client issues by maximizing resources and seeking in-depth knowledge of every operational areas, products, and services, both internally and externally. Performed root cause analysis on recurring issues and identified key points of failure to address - improving service outcomes for both pharmacy and client.
• Implementation and Integration: On-boarded all new clients, provided go-live support and Pharmacy 101 at client’s site to set proper expectations. Reviewed contracts to ensure products, services, and pricing are correctly implemented. Collaborated with internal teams to ensure a seamless implementation and integration with client’s third party software provider.

• Responsible for investigating and maintaining accurate and concise MPIs in electronic medical records through monitoring and merging in real time, utilizing multiple software and applications.
• Review, identify, analyze, manage and resolve medical record corrections and accounts for both hospital and ambulatory cases across multiple facilities and health organizations.
• Collaborate with IT, clinicians, registration and scheduling to troubleshoot processes involving multiple applications in a fast paced environment to prevent data integrity errors that may affect patient safety risks and impact operations.
• Experienced in using multiple EHR software and applications such as Epic, QuadraMed’s EMPI, SmartIX, SmartMerge, SmartID, ACO, Cerner, Siemens, 3M, CAC, AccessAnywhere, DataManager.

• Performed ultra-microtomy and high complexity testing of surgical and autopsy specimens utilized by pathologists in diagnosing patient samples.
• Attended kidney biopsies to collect, analyze and approve tissue for testing. Responsible for tissue preparation, ultra-cellular screening, examination, evaluation, and analytical digital photography of specimens.
• Employ a clear concise understanding of differentiating and resolving technical, instrumental, and physiologic causes of problems or unexpected test outcomes.

• Displayed the adept ability to operate, diagnose, troubleshoot and maintain MWD surface systems and downhole tools at rig site and perform engineering programs to client requests.
• Responsible for sending engineering commands, interpreting downhole data, formation responses, drilling mechanics, and communicated with directional drillers, company men and geologists.
• Ensured correct materials were on the well site, drawing- calculating-devising a well plan, monitoring-logging-interpreting real time data, and providing quality control and feedback.

• Assisted with the implementation of EPIC within the department and responsible for training colleagues on utilization of EHR
• Accountable for pre-registering, registering, reviewing accounts, verifying coverage, evaluating contractual limits, liabilities and compliance
• Served as a member on the Service Excellence Committee and ensured patients and families received timely, courteous and high quality information and care.