Summary
Overview
Work History
Education
Skills
Timeline
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Jenifer Nugent

Cass City

Summary

Dynamic shipping and customer service professional with a proven track record at Michigan Peat Company. Expert in shipping procedures, implementing process improvements that reduced errors. Punctual and reliable, committed to delivering results.

Experienced with administrative support and office coordination. Utilizes organizational skills to manage schedules and maintain records efficiently. Track record of effective communication and problem-solving in dynamic office environments.

Overview

37
37
years of professional experience

Work History

Dispatch / Shipping Clerk

Michigan Peat Company
10.2016 - Current
  • Coordinated shipping schedules to ensure timely dispatch of products.
  • Managed inventory records using shipping software to maintain accuracy and efficiency.
  • Trained new staff on shipping procedures and best practices for optimal performance.
  • Implemented process improvements that reduced shipping errors and enhanced workflow efficiency.
  • Collaborated with customer service team to resolve shipping issues and provide timely updates to clients.
  • Processed required paperwork to expedite handling of shipped and received goods.

Shipping Clerk

CornerStone Staffing (at Michigan Peat)
10.2014 - 11.2016
  • Coordinated shipping schedules to ensure timely delivery of products.
  • Operated warehouse management systems to track inventory levels and shipments.
  • Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.

Customer Service Representative

Excell Group
09.2013 - 09.2014
  • Led customer inquiries resolution, enhancing satisfaction and loyalty through effective communication.
  • Collaborated with cross-functional teams to address escalated issues, ensuring timely resolutions for complex situations.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.

Price Book Coordinator

Garb-Ko, Inc.
03.1989 - 06.2013
  • Entered data, generated reports, and produced tracking documents.
  • Worked directly with vendors to get accurate cost and retail information.
  • Provided accurate pricing to our stores to insure accurate inventory values.
  • Received and sorted the store's daily paperwork.
  • Verified the daily paperwork from the stores.

Education

High School Diploma -

Standish - Sterling Central
Standish, MI

Skills

  • Shipping procedures
  • Carrier coordination
  • Order management
  • Safety and compliance
  • Attention to detail
  • Time management
  • Punctual and reliable
  • Customer service
  • Data entry
  • Prioritizing work
  • Excel spreadsheets
  • Clerical support

Timeline

Dispatch / Shipping Clerk

Michigan Peat Company
10.2016 - Current

Shipping Clerk

CornerStone Staffing (at Michigan Peat)
10.2014 - 11.2016

Customer Service Representative

Excell Group
09.2013 - 09.2014

Price Book Coordinator

Garb-Ko, Inc.
03.1989 - 06.2013

High School Diploma -

Standish - Sterling Central

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Jenifer Nugent