Jenny Nunamaker
Omaha,NE
Summary
Seasoned Operations Manager and talented leader with 17 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
20
20
years of professional experience
Work History
Operations Manager
Urban Village and Urban Waters
2021.11 - Current
- Lead a team of 4 Experience Specialists, 8 Maintenance Technicians and 5 grounds management professionals effectively managing their performance to exceed technical, functional, and behavioral expectations
- Develop team members through recognition, compensation, promotions, and growth opportunities, fostering a culture of continuous learning and development
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Produce processes that meet and exceed organizational objectives, resulting in improved efficiency and customer satisfaction
- Collaborate across all departments of the organization to solve problems and present solutions that enhance customer satisfaction
- Promote operational excellence and continuous improvement by removing barriers through collaboration and influencing prioritization of work
- Oversee business operations for 1100 units across 32 properties, ensuring optimal portfolio performance and customer satisfaction
- Responsible for portfolio performance, including achieving high occupancy percentage, reducing delinquency rates, and improving renewal performance
- Prepare and manage an operating budget of over $18 million, optimizing resource allocation and cost control
- Successfully complete $800,000 capital improvements on time and under budget, enhancing property value and resident experience
- Increase NOI by 3% over the previous year, contributing to the financial success of the organization
- Achieve revenue growth of $200,000, demonstrating strategic planning and execution
- Decrease loss to market by 9% in the first quarter, implementing effective marketing and leasing strategies.
Lead Sales and Marketing Specialist & Property Educator
Urban Village and Urban Waters
2020.02 - 2021.04
- Lead a leasing team of 4, successfully leasing over 500 units per year and achieving high occupancy rates
- Increase occupancy from 85% to 95% and lease up 3 newly built properties, driving revenue growth and market presence
- Assist the regional manager in managing leasing and marketing activities, contributing to the overall success of the organization
- Onboard and provide continuous education to the Sales and Marketing Department, ensuring a high level of expertise and professionalism
- Market properties through digital, print, and social media channels, effectively reaching and engaging the target audience.
- Implemented marketing strategies to generate leads and increase sales revenue.
- Supported sales staff by providing market trends, account analyses and new product information.
- Executed digital campaigns to improve brand awareness and online presence.
- Researched competitor marketing trends and prices using data analysis.
Lead Medical Resource Nurse
Berkshire Hathaway Homestate Companies
2013.03 - 2015.08
- Provide expertise, education, advice, and alerts to Claims Professionals regarding medical issues in claims, ensuring accurate and effective decision-making
- Develop medical cost projections for claims reserving and settlement analysis, contributing to financial planning and risk management
- Maintain a high level of current medical knowledge related to workers' compensation claims, including diagnosis, treatment, and medical guidelines.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
Registered Nurse Case Manager and Assistant Manager
University of Nebraska Medical Center
2003.05 - 2013.03
- Provide inpatient and outpatient nursing care and case management across multiple medical specialties
- Supervise and mentor a team of healthcare professionals, ensuring high-quality patient care
- Lead process implementations and medical training initiatives, improving operational efficiency and patient outcomes.
- Effectively communicated with physicians regarding patient needs, performance, medications and changes.
- Responded promptly and professionally to patient questions and concerns.
Education
B.S.N -
University of Nebraska Medical Center, UNMC College of Graduate Studies
Certificate -
Randall School of Real Estate, Real Estate Sales
OmahaSkills
- Leadership and Team Management
- Operations Management
- Strategic Planning and Execution
- Customer Service Excellence
- Budgeting and Cost Control
- Communication and Collaboration
- Technical and Non-Technical Problem-Solving
- Project Planning
- Staff Development
- Project Management
- Emotional Intelligence
- Cultural Diversity and Inclusion
- Remote Work Proficiency
Timeline
Operations Manager
Urban Village and Urban Waters
2021.11 - Current
Lead Sales and Marketing Specialist & Property Educator
Urban Village and Urban Waters
2020.02 - 2021.04
Lead Medical Resource Nurse
Berkshire Hathaway Homestate Companies
2013.03 - 2015.08
Registered Nurse Case Manager and Assistant Manager
University of Nebraska Medical Center
2003.05 - 2013.03
B.S.N -
University of Nebraska Medical Center, UNMC College of Graduate Studies
Certificate -
Randall School of Real Estate, Real Estate Sales
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