Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jenny Pelitire

Metairie,LA

Summary

Motivated and mission-driven professional with a strong foundation in client services, team coordination, and operational support at the Louisiana SPCA. Known for taking initiative, streamlining workflows, staying calm under pressure, mentoring new team members, and serving as a trusted resource for both peers and leadership - balancing compassion with consistency. Ready to step confidently into a leadership role to elevate team performance, enhance the client experience, and continue making a meaningful difference in the lives of animals and the people who care for them.

Overview

11
11
years of professional experience

Work History

Resource Center Coordinator

Louisiana SPCA
09.2021 - Current
  • Serve as a primary point of contact for clients across multiple service areas including Community Clinic, Lost & Found, Adoptions, Humane Law Enforcement, and Administration, handling calls with empathy, efficiency, and detailed knowledge of internal processes.
  • Acted as the Dental Waitlist Coordinator for two years, managing a complex scheduling system, maintaining communication with clients, and proactively filling cancellations to minimize revenue loss and maintain clinic flow.
  • Update the team's centralized resource system in Asana, ensuring real-time access to current information and protocols; trusted as an editor for maintaining accuracy and consistency.

Server

Mr. Ed's Seafood & Oyster House
06.2017 - 06.2020
  • Guided guests toward daily specials, wine pairings, and high-margin menu items using strong communication and product knowledge to drive revenue.
  • Managed closing duties including accurate cash reconciliation and inventory checks, ensuring smooth shift transitions and operational consistency.
  • Supported onboarding and training of new team members by modeling service standards, multitasking techniques, and guest engagement strategies.

Disney College Program Intern

Walt Disney World
01.2014 - 06.2014
  • Walt Disney World College Internship Program as a cast member working in the QSF&B customer service area while attending Disney issued leadership and management courses at Disney University.
  • Counseled fellow students in career planning, job placement, and academic goals while learning the necessary skills to achieve daily goals and tasks put before my team.
  • Assisted in leading guest specialty exercises to over exceed customer service standards.
  • Followed and trained fellow Cast Members on the latest safety protocol, while maintaining the highest level of safety assurance park wide.

Education

Some College (No Degree) - Music Education

Arkansas Tech University
Russellville, AR

High School Diploma - undefined

Benton High School
Benton, AR
05.2012

Skills

  • Team Leadership & Mentorship
  • High-Volume Call Management
  • Cross-Department Collaboration
  • eVet & PetPoint Software Proficiency
  • Training & Onboarding Support
  • Client Conflict Resolution
  • Adaptability in Fast-Paced Environments
  • Compassionate Customer Service
  • Data Evaluation & Report Creation
  • Senior Leadership Support

Timeline

Resource Center Coordinator

Louisiana SPCA
09.2021 - Current

Server

Mr. Ed's Seafood & Oyster House
06.2017 - 06.2020

Disney College Program Intern

Walt Disney World
01.2014 - 06.2014

High School Diploma - undefined

Benton High School

Some College (No Degree) - Music Education

Arkansas Tech University

Similar Profiles

CREATE PROFILE
Jenny Pelitire