Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jenny Pendergrass

Dayton,Tn

Summary

Dynamic and dedicated professional with a strong work ethic and exceptional multitasking abilities, honed at Volkswagen. Proven track record in enhancing team performance and customer satisfaction through effective communication and problem-solving skills. Committed to maintaining high standards of quality control and sanitation in fast-paced environments.

Overview

29
29
years of professional experience

Work History

Food Service Worker

Ricko’s
03.2024 - 05.2025
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.

Sewing Machine Operator

Unifirst Uniforms
03.2022 - 06.2023
  • Maintained an organized work area, ensuring efficient access to tools, materials, and supplies for optimal productivity.
  • Produced high-quality garments through careful monitoring of stitch quality and consistency.
  • Supported performance targets by maintaining clean and neat work areas.
  • Operated sewing machines to join, reinforce, or decorate products and performed hand stitching for smaller projects.
  • Met strict deadlines for garment production by efficiently managing workload and prioritizing tasks.
  • Conducted routine sewing machine maintenance, lubrication, belt changes and lint removal.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.

Production Worker

Lazyboy
03.2020 - 06.2021
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
  • Resolved issues quickly to maintain productivity goals.
  • Organized work to meet demanding production goals.
  • Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.

Laborer Helper

Premier Ceilings
04.2017 - 03.2021
  • Enhanced project efficiency by assisting skilled laborers in various construction tasks.
  • Operated hand tools and power equipment safely, reducing risk of injury or damage to property during construction projects.
  • Promoted effective communication among team members by relaying vital information between supervisors and workers.
  • Collaborated with fellow laborers to complete projects within specified timeframes while adhering to quality standards.
  • Aided in the assembly of scaffolding and other temporary structures, facilitating safe access to elevated work areas.
  • Ensured timely delivery of materials and equipment, streamlining workflow and minimizing downtime.

Team Leader

Volkswagen
03.2009 - 04.2017
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.

Medical Assistant

Dr. Stacy Boyd
03.2000 - 06.2008
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.

Customer Service Representative

BCBS
02.1996 - 03.2000
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

High School Diploma -

Soddy Daisy High School
Soddy Daisy, Tennessee
05.1996

Skills

  • Quick learner
  • Positive attitude
  • Multitasking
  • Customer service
  • Strong work ethic
  • Cleaning and sanitation
  • Problem-solving
  • Strong communication skills
  • Attention to detail
  • Positive attitude and energy
  • Team oriented
  • Flexible schedule
  • Working quickly
  • Cash register operation
  • Quality control
  • Equipment maintenance
  • Patient care
  • Patient relations

Timeline

Food Service Worker

Ricko’s
03.2024 - 05.2025

Sewing Machine Operator

Unifirst Uniforms
03.2022 - 06.2023

Production Worker

Lazyboy
03.2020 - 06.2021

Laborer Helper

Premier Ceilings
04.2017 - 03.2021

Team Leader

Volkswagen
03.2009 - 04.2017

Medical Assistant

Dr. Stacy Boyd
03.2000 - 06.2008

Customer Service Representative

BCBS
02.1996 - 03.2000

High School Diploma -

Soddy Daisy High School

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Jenny Pendergrass