Jenny Pennington
Barboursville
Summary
Dynamic professional with a proven track record in admissions management at Madison Park Healthcare. Expert in planning and coordination, enhancing community resources, and fostering teamwork. Recognized for streamlining processes and improving service accessibility, while demonstrating integrity and excellent communication skills to support residents and families during transitions. Fifteen plus years of senior programming and living experience.
Overview
20
20
years of professional experience
Work History
Director of Admissions and Social Services
Madison Park Healthcare
12.2024 - Current
- Conducts comprehensive assessments to identify resident needs and establish appropriate support strategies.
- Streamlines referral processes by creating a centralized system that increased efficiency and accessibility of services for residents.
- Enhances community resources for residents through collaboration with local agencies and organizations.
- Monitors residents progress and adapts treatment plans to meet changing needs.
- Supports residents and families with empathy and compassion during difficult times.
- Updates resident documentation for accurate, compliant and current records.
- Works with referral sources to help prospective residents and families with the admission process.
- Guides residents and families through the admission process, including admission packet and community tours.
Sales Counselor/Assisted Living Specialist
Woodlands Retirement Community
02.2022 - 12.2024
- Guided prospective residents through community offerings and services, addressing individual needs and preferences.
- Developed personalized sales presentations, highlighting benefits of residency at Woodlands Retirement Community.
- Collaborated with marketing team to create targeted outreach campaigns, increasing engagement with potential clients.
- Conducted follow-up communications with leads, nurturing relationships to drive conversions into residents.
- Assisted in organizing community events, enhancing resident experiences and promoting the retirement lifestyle.
- Maintained accurate records of client interactions, ensuring timely responses and follow-ups on inquiries.
- Streamlined the sales process by implementing CRM software, resulting in improved lead tracking and follow-up efficiency.
- Built relationships with prospective residents and community to promote long term business growth.
Senior Living Community Relations Coordinator
Morning Pointe Senior Living
06.2021 - 02.2022
- Coordinated outreach initiatives to strengthen partnerships with local organizations and businesses.
- Organized events that promoted wellness, education, and social interaction among residents and families.
- Collaborated with staff to refine processes for event planning, ensuring consistency in execution and resident satisfaction.
- Recruited prospective residents and maintained a high census occupancy.
- Gave tours and helped guide residents and families through the admission process.
Library Supervisor
Cabell Co. Public Library
05.2006 - 06.2021
- Supervised daily library operations, ensuring efficient service delivery and resource management.
- Trained and mentored staff on best practices for customer service and collection management.
- Developed and implemented programs to enhance community engagement and promote literacy initiatives.
- Developed and implemented Books On Wheels program.
- Managed inventory of library materials, optimizing acquisition processes to meet patron needs.
- Led efforts to promote literacy within the community by partnering with local schools and organizations on reading initiatives.
- Managed the acquisition of new materials, ensuring the library''s collection remained current and relevant to users'' needs.
- Increased community engagement with library programs by organizing events and workshops tailored to various age groups.
Education
Bachelor of Arts - Public Communications
Marshall University
Huntington, West Virginia, WV05-2005
Skills
- Integrity and trustworthiness
- Admissions management
- Planning and coordination
- Teamwork and collaboration
- Problem-solving
- Time management
- Excellent communication
- Organizational skills
Timeline
Director of Admissions and Social Services
Madison Park Healthcare
12.2024 - Current
Sales Counselor/Assisted Living Specialist
Woodlands Retirement Community
02.2022 - 12.2024
Senior Living Community Relations Coordinator
Morning Pointe Senior Living
06.2021 - 02.2022
Library Supervisor
Cabell Co. Public Library
05.2006 - 06.2021
Bachelor of Arts - Public Communications
Marshall University