Jenny Perry
Cartersville,GA
Summary
Expert retail sales professional offering 2 years of experience in retail customer service and retail management. Focused on exceeding sales goals and providing outstanding customer service. Exceptional knowledge of team management for front end cashiers.
Overview
9
9
years of professional experience
Work History
Retail
Global Imports BMW
06.2022 - Current
- Developed strong communication and organizational skills through working on group projects.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Provided professional services and support in a dynamic work environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked effectively in fast-paced environments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained organized filing systems for easy access to essential documents, increasing office efficiency.
Tufting Machine Operator
Shaw Inc.
12.2019 - 06.2020
- Stayed up-to-date on advancements in industry technology, applying relevant knowledge to improve overall efficiency in the workplace.
- Demonstrated versatility by operating various types of tufting machines based on changing project requirements and production demands.
- Participated in regular performance reviews and professional development opportunities, constantly striving for improvement and growth within the role.
- Assisted in training new employees on tufting machine operation, contributing to overall team productivity.
- Monitored equipment during use to promote successful operations by completing real-time adjustments and enhancements.
Co-owner, Accounting, Payroll, and Dispatching
Fairview Express LLC
06.2020 - 06.2022
- Implemented regular performance reviews for staff members to address concerns proactively and provide constructive feedback for continuous improvement.
- Established foundational processes for business operations.
- Maintained compliance with industry regulations and legal requirements through diligent oversight of business practices.
- Collaborated with development teams, internal customers, and product line management to verify delivery of desired quality requirements to distributors.
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Scheduled and dispatched drivers to locations in each area he was in.
- Coordinated emergency response efforts during incidents or accidents involving company vehicles for swift resolution.
- Provided excellent customer service by addressing inquiries, resolving issues, and maintaining strong relationships with clients.
- Oversaw and enforced compliance with all safety regulations and DOT regulations.
- Monitored vehicle locations to coordinate timely arrivals.
Coffee Barista
Kroger/ Starbucks
06.2019 - 12.2019
- Delivered informative presentations on different types of coffee beans, brewing methods, and flavor profiles during special events or workshops.
- Performed QA assessment of final product prior to delivery.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Assisted in the planning and execution of various events or promotions, contributing to the overall success and growth of the business.
To-Go Server
Chili's Restaurant
06.2018 - 06.2019
- Collaborated with kitchen staff to address special dietary needs or requests, maintaining an inclusive dining experience.
- Utilized POS system to receive and process food and beverage orders.
- Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
- Promoted seasonal menu items or specials to boost sales and highlight unique offerings within the establishment.
- Monitored food quality and freshness throughout day.
Call Center Representative
IHG Hotels & Resorts
02.2015 - 02.2017
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Compiled data on market trends and competitor activity for management review, aiding in informed decision-making processes.
Education
Associate of Applied Science - American Sign Language (ASL)
Spokane Falls Community College
Spokane, WA06.2009
High School Diploma -
Cartersville High School
Cartersville, GA05.1998
Skills
- Team training and development
- Performance Evaluations
- Price Structuring
- Delegating Work
- Quality Assurance
- Revenue Growth
- Cash Management
- Desktops, Laptops, and Mobile Devices
- Human Resources
- Recruitment
- Payroll Administration and Timekeeping
Timeline
Retail
Global Imports BMW
06.2022 - Current
Co-owner, Accounting, Payroll, and Dispatching
Fairview Express LLC
06.2020 - 06.2022
Tufting Machine Operator
Shaw Inc.
12.2019 - 06.2020
Coffee Barista
Kroger/ Starbucks
06.2019 - 12.2019
To-Go Server
Chili's Restaurant
06.2018 - 06.2019
Call Center Representative
IHG Hotels & Resorts
02.2015 - 02.2017
Associate of Applied Science - American Sign Language (ASL)
Spokane Falls Community College
High School Diploma -
Cartersville High School
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