Jenny Phillips
Henderson,NV
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
22
22
years of professional experience
Work History
Client Success Manager
Catapult Recruiting
Henderson, NV
01.2022 - 06.2023
- Assisted in onboarding new customers, ensuring a smooth transition into the platform.
- Implemented best practices for effective communication between customers and internal teams.
- Served as an advocate for customers by providing feedback on product features or enhancements.
- Assessed customer issues, researched solutions and implemented corrective actions to maintain high satisfaction.
- Communicated well with clients through phone calls and online meetings to maintain satisfaction and keep parties current with changing environment.
- Developed and maintained relationships with clients to ensure customer satisfaction.
Branch Office Administrator
Edward Jones
Beaverton, OR
12.2016 - 01.2022
- Developed and implemented office policies and procedures to ensure efficient operations.
- Created, maintained and updated filing systems for records management in accordance with company standards.
- Organized meetings and conferences, including scheduling of resources, venues, catering, travel arrangements and agendas.
- Processed invoices, payments and other financial transactions accurately.
- Handled customer inquiries promptly via telephone or email.
- Managed calendar schedules for senior managers to coordinate appointments and meetings.
- Greeted clients warmly upon their arrival at the office and provided assistance when needed.
Hairstylist
Self employed
Portland, OR
01.2001 - 06.2017
- Provided consultations to clients about their desired hairstyle and hair care needs.
- Upsold additional services when appropriate to increase sales volume.
- Attended trade shows and educational seminars to stay up-to-date on current trends in hairstyling.
- Demonstrated knowledge of health and safety regulations in the workplace.
- Tracked inventory of supplies used for styling services.
- Organized scheduling of appointments throughout the day.
- Managed cash register transactions during checkout process.
- Pre-booked future appointments to increase repeat business.
- Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
- Educated clients on proper home hair care maintenance techniques.
- Greeted customers, answered phones and booked appointments.
Education
Hair License - Cosmetology
Beau Monde College of Hair Design
Portland, OR10-1999
Some College (No Degree) -
Portland Community College
Portland, ORSkills
- Materials and documentation
- Revenue Generation
- Customer Satisfaction
- Reporting
Affiliations
I love reading novels for book club, outdoor activities, enjoying nature and spending time with my family.
Timeline
Client Success Manager
Catapult Recruiting
01.2022 - 06.2023
Branch Office Administrator
Edward Jones
12.2016 - 01.2022
Hairstylist
Self employed
01.2001 - 06.2017
Hair License - Cosmetology
Beau Monde College of Hair Design
Some College (No Degree) -
Portland Community College
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