Summary
Overview
Work History
Skills
Timeline
Generic

Jenny Poll

San Diego,CA

Summary

Restaurant General Manager with expertise in operations, staff management, and guest service. Partnered with skills in Event Management with proven track record of private event success from 8-140 guests.

Overview

14
14
years of professional experience

Work History

General Manager and Events Manager

Parc Bistro-Brasserie
05.2022 - 06.2025
  • Still currently handling bookings of private events for Parc Bistro
  • Successfully ran and operated a fine dining restaurant with a team of 35 employees with a strong focus on service and hospitality
  • Scheduling and Hiring/Terminating
  • Responsible for daily cash reconciliation and establishing the bank for operations
  • Inventory
  • Dedicated to delivering personalized service to make guests feel like family, cultivating loyalty and repeat business
  • Professional-level expertise in operating and configuring the Aloha POS system, with full knowledge of its features and functions
  • Well-versed in utilizing functions within the NCR Voyix Software
  • Operated our Website through Spothopper including promotions and menu updates
  • Managed Yelp Business site
  • Sufficient knowledge of OpenTable and it's Operations, including Experiences and Special Days
  • Managed GrubHub for Restaurants
  • Ordered all Wine, Liquor and Paper Goods (receipt paper, to go items, etc.)
  • Designed and sent all promotional/informational emails through Constant Contact to our database of 6,000 contacts
  • Planned and executed 4 course winemaker dinners by creating pairing menus with Executive Chef, seating charts, booking guest reservations, communicating with wine distributor's, ordering wine
  • Proficient use and knowledge of TripleSeat Event Management Platform
  • Booked, planned and executed all private events
  • Creative design with Canva

Bartender/ Cocktail Server/ Server

Anthonys Restaurants
01.2017 - 03.2020
  • Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits, followed recipes.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Cocktail Server/ Server

Brigantine Seafood
07.2013 - 11.2014
  • Determined guests preferences to suggest appropriate cocktails and increase sales per Brigantine standards.
  • Served alcoholic and non-alcoholic beverages in bar environment with happy hour and full dinner service.

Cocktail Server

Ringside Fish House
07.2011 - 06.2013
  • Determined customer preferences to suggest appropriate cocktails and increase sales.
  • Served alcoholic and non-alcoholic beverages in bar environment.

Skills

  • French Fine Dining food knowledge
  • Menu planning, changes and updates
  • Team Pre-Shifts before service
  • Guest resolution
  • Natural Leadership
  • Quick to assist with bartending or serving responsibilities whenever the need arises
  • Performance improvements
  • Sales expertise
  • Organizational restructure and change
  • Motivation

Timeline

General Manager and Events Manager

Parc Bistro-Brasserie
05.2022 - 06.2025

Bartender/ Cocktail Server/ Server

Anthonys Restaurants
01.2017 - 03.2020

Cocktail Server/ Server

Brigantine Seafood
07.2013 - 11.2014

Cocktail Server

Ringside Fish House
07.2011 - 06.2013

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Jenny Poll