Jenny Powers

• Provided recommendations on changes to existing performance standards
• Utilized existing performance standards to evaluate assigned items/processes to be audited
• Made quality control selections and performed reviews based on client/business needs
• Conducted all quality control activities in alignment with each client’s policies/procedures, HUD regulations, and other state/local requirements
• Submitted periodic reports to Project Manager regarding results of compliance
• Partnered with Project Manager in determining quality control needs for each project
• Assisted in creation of new performance standards for projects as needed.
• Supported team by pitching in to complete special projects.
• Performed quality reviews to uncover workflow and communication issues.
• Identified deficiencies, discrepancies, misinformation and compliance issues with loan documentation in order to determine ineligibility or acceptance status and return non-compliant packages to teams for resolution.
• Maintained up-to-date knowledge of current and emerging compliance regulations.
• Monitored and assessed compliance risks associated with operational processes and procedures.
• Investigated and documented all violations of compliance regulations to determine necessary improvements.
• Resolved computer and system networking problems to maintain user productivity.
• Stayed up to date on software and hardware updates to optimize efficiency and productivity for management of clients.
• Researched and identified solutions to technical problems.
• Installed, configured and maintained computer systems and network connections.

• Performed eligibility, intake activities, and briefings for program applicants/participants
• Conducted routine recertifications within required time frames
• Prepared and executed client contracts as required by the program
• Processed all transactions within the program's required business systems and procedures
• Responded to and resolved any quality control findings associated with work completed
• Provided excellent customer service to participants, co-workers, clients, and vendors.
• Communicated with people from various cultures and backgrounds on application process.
• Resolved discrepancies with client applications to verify eligibility.
• Processed and certified documents for accuracy and compliance with government regulations.
• Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
• Assisted clients with accurate eligibility form, application and document completion.
• Developed extensive fact-checking and research skills by continuously reviewing different programs and options.
• Assisted clients with completion of applications and paperwork.

Temporary courtesy courier

• Logged delivery information in tracking systems to enable real-time delivery status.
• Delivered packages to customer doorsteps and business offices.
• Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
• Obtained signatures for delivery documents and packages.
• Utilized GPS technology to navigate delivery routes and avoid traffic congestion.
• Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
• Followed company policies and procedures during shift.
• Verified package information to check for accuracy and completeness.
• Safely loaded items into delivery vehicle to minimize damage while in transit.

• Provided excellent customer service while promptly delivering orders.

• Provided daily care for a small number of children in my home.