Jenny Prescott
Houston,TX
Summary
Organized and dependable employee who is successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Veterinary Technican
Midtown Veterinary Hospital
Houston, TX
04.2019 - 03.2023
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Answered owner animal health questions and advised on best care practices.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Administer medications, vaccines and treatments as instructed by veterinarian.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
- Increased accuracy of medical records by diligently updating patient information during each visit.
- Contributed to positive work environment through excellent teamwork and collaboration with staff members.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Maximized appointment availability by effectively coordinating schedules between multiple veterinarians and clients.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Managed multi-line phone system and pleasantly greeted patients.
Education
Applied Science In Veterinary Technology - Veterinary Technology
Pima Medical Institute
Houston05.2019
Skills
- Teamwork and Collaboration
- Educating Owners
- Payment Processing
- Customer Service
- Filling Prescriptions
- Appointment Scheduling
- Discharging Patients
- Compassionate Care
- Telephone Etiquette
- Proficient in E-Vet
- Medical Terminology
Additional Information
Chosen to be class speaker at graduation by staff
Timeline
Veterinary Technican
Midtown Veterinary Hospital
04.2019 - 03.2023
Applied Science In Veterinary Technology - Veterinary Technology
Pima Medical Institute