Jenny Proffitt
New Orleans,LA
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
10
10
years of professional experience
Work History
Senior Ophthalmic Technician
Caplan Eye Clinic
Metairie
01.2023 - Current
- Provided excellent patient support and care to patients and families.
- Performed patient workup, including review of medical history and current medications, chief complaint and visual acuity testing.
- Assisted the physician in the exam room by providing instrumentation, scribing notes into electronic health record system, and entering orders as directed.
- Perform visual function and diagnostic tests, such as applanation tonometry, refraction, and other tools and machines to take various eye scans or measurements.
- Provided direct assistance to physicians during surgical procedures or exams as needed.
- Dilate eyes to prepare patients for their eye exam.
- Instructed patients on proper use of prescribed medications related to ocular care.
- Explain how to properly use contact lenses.
- Obtain vital sets and administer sedatives and dilating drops to patients prior to cataract surgery. I would alert the surgical team of any emergencies or changes that may affect a surgical case.
- Assist with inventory management.
Administrative Assistant/Project Coordinator
Triangle Roofing
Harahan
05.2021 - 08.2022
- Answer phone calls and emails to assist customers regarding account information, billing inquiries, or general questions.
- Accurately enter customer contact information into software applications used to track job progress, as well as recording customer interactions for future reference.
- Follow up with customers after their initial inquiry was addressed.
- Escalate customer complaints to management when necessary.
- Perform outbound follow-up calls to verify customer satisfaction and increase retention.
- Maintain a positive attitude while dealing with difficult customers.
- Collaborate closely with project coordinators and labor crews.
- Use a voice recorder or notepad to transcribe roofing contracts as dictated by the owner.
- Process invoices for payment using accounting software applications.
- Organize files, develop spreadsheets, fax reports and scan documents, maintaining front desk and reception area in neat and organized fashion.
Virtual Assistant
Self
New Orleans
11.2020 - 07.2022
- Created invoices and tracked payments received from customers.
- Proofread documents for accuracy prior to final submission to clients.
- Provided administrative support to ensure efficient operation of the office.
- Organized and managed calendars, appointments, and travel arrangements for clients.
- Managed social media accounts, posting updates and engaging with the audience, and monitoring comments and messages.
Medical Technician
Gulf South Eye Associates
Metairie
11.2019 - 04.2021
- High-quality medical care for patients and their families.
- Performed patient workup, including review of medical history and current medications, chief complaint and visual acuity testing.
- Dilate eyes to prepare patients for their eye exam.
- Instruct patients on proper use of prescribed medications related to ocular care.
- Instruct patients on proper contact lens use and care.
- Manage contact lens department including inventory, ordering, taking payments, record-keeping, and verifying insurance benefits.
Head Waitress/Bartender
Carrabba's Italian Grill
Metairie
02.2018 - 06.2019
- Display top-notch customer service as a server and bartender.
- Organize, decorate, and serve in monthly wine dinners.
- Represent the company at marketing and catering events.
Sales and Operations Manager
Adventure Quest Laser Tag
Elmwood
08.2014 - 12.2018
- Answering phones, returning voicemails, replying to emails, organizing and cleaning the office and storage room, managing donations.
- Inventory and supply ordering as well as receiving shipments.
- Payroll, scheduling, and floor manager during operating hours.
- Scheduling and planning parties in our POS, keeping direct contact with party clients to ensure satisfaction and driving sales of a la carte party items.
- Assisted in the development of marketing materials such as brochures and flyers.
- Attend marketing events.
Education
BBA - Business Administration
Nicholls State University
05-2019
Skills
- Senior leadership
- Effective Communication
- Team Collaboration
- Positive and professional
- Typing proficiency
- CRM Software
- Multi-Task Management
- Customer Relations
Accomplishments
- Employee of the quarter - Caplan Eye Clinic - April 2024
Timeline
Senior Ophthalmic Technician
Caplan Eye Clinic
01.2023 - Current
Administrative Assistant/Project Coordinator
Triangle Roofing
05.2021 - 08.2022
Virtual Assistant
Self
11.2020 - 07.2022
Medical Technician
Gulf South Eye Associates
11.2019 - 04.2021
Head Waitress/Bartender
Carrabba's Italian Grill
02.2018 - 06.2019
Sales and Operations Manager
Adventure Quest Laser Tag
08.2014 - 12.2018
BBA - Business Administration
Nicholls State University
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