Goal-driven healthcare leader with a strong sense of integrity & reliability. Exceptional clinical, didactic and management skills. Comfortable in fast-paced emergency situations and adept in staff & crisis management. Highly organized with prioritization of improving quality standards & patient outcomes.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Assistant Nurse Manager, Emergency Department
Alameda Health System
Oakland, CA
04.2021 - Current
Participated on interdisciplinary committees to facilitate improved communication and patient outcomes.
Continued partnership working with Executive Leadership & Finance to capture, review & improve departmental productivity in alignment with system based budgetary goals.
Collaborated with physicians and interdisciplinary teams to improve safe patient care, improve throughput & patient satisfaction. These include 2 initiatives with the Huron consulting group - ED Front End redesign & Transfer Center redesign.
Evaluated departmental systems to identify workflow, communication and resource utilization issues.
Teamed with departmental leadership & bedside staff to strategize and implement effective, measurable process improvement plans.
Performed real-time chart audits for patients ensuring accuracy and completeness of information while capitalizing on opportunities for process improvement.
Investigated and independently resolved complaints from staff, physicians and patients by leveraging clinical judgment and unit management expertise
Partnered with EPIC ASAP & Willow design teams to develop effective data collection tools to improve pharmacy specific compliance initiatives.
Nurse Mangager, Emergency Department (Interim)
Alameda Health Systemm - Highland Hospital
Oakland, CA
10.2020 - 04.2021
Supervised, directed and motivated high-quality performance from nursing staff.
Collaborated with department Director to develop and revamp processes prioritizing standard of care and best practice models to improve patient outcomes.
Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
Developed departmental goals and objectives to improve patient satisfaction.
Data review to monitor and measure productivity & goal progress in meeting Joint Commission quality metrics.
Partnered with physician leadership & I.T. to develop electronic process for patient transfer & hand-off between Emergency Department and John George Psychiatric facility.
Assistant Nurse Manager, Emergency Dept (Interim)
Alameda Health System - Highland Hospital
Oakland, CA
02.2020 - 10.2020
Served as Emergency Nursing representative in multidisciplinary development of departmental & system level response to COVID-19
Partnered with physician leader & EPIC development team to create fully electronic report & transfer tool with system based psychiatric facility
Communicated with members of medical staff and department heads during daily & weekly update meetings
Partnered with Billing & Coding to improve charge capture and increase revenue
Worked with Executive Leadership & Finance to capture, review & improve productivity in alignment with system based budgetary goals
Collaborated with physicians and interdisciplinary teams to improve safe patient care & improve throughput
Interacted effectively with department managers to promptly correct problems and improve services.
Coordinated departmental operations according to administrative, legal and medical guidelines.
Registered Nurse, Emergency Department
Kaiser Permanente
Modesto, CA
12.2018 - Current
Managed care from admission to discharge, including patient assessments, health educations and discharging support to provide comprehensive care.
Monitored patient condition, including interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
Worked with critical care patients, including intubated and ventilated patients, monitoring & managing vasoactive drips, thrombolytic therapy, procedural sedation, etc.
Assessed & managed various patient treatments including STEMI alerts, acute strokes, severe SEPSIS, Respiratory &/or Cardiac Arrests.
Performed in capacity of both triage nurse and primary care nurse at bedside.
Registered Nurse
Alameda Health System
Oakland, CA
05.2006 - 02.2020
Provided acute care to both medical & trauma patients in 44-bed Level 1 trauma hospital
Functioned regularly as relief charge nurse
Served as preceptor & mentor for nursing staff, medical students & residents
Registered Nurse - Travel
Star Nursing Agency
Oakland, CA
05.2005 - 05.2006
Provided nursing care to both medical & surgical patients in an acute care emergency setting
Nursing House Supervisor
Aspen Valley Hospital
Aspen, CO
07.2004 - 07.2005
Supervisory oversight of facility & staff at 25-bed rural mountain hospital.
Facilitated transfers via air &/or ground for complex trauma & medical patients to appropriate level of care.
Assisted with staffing and nursing care in the Emergency department, ICU and Med/Surg floor.
Registered Nurse
Christus Health
Corpus Christi, TX
07.2000 - 07.2004
Functioned as both Emergency Department staff nurse & relief charge nurse at multiple locations in the system, including the Level 3 regional trauma facility
Worked as relief House Supervisor
Worked in ICU & CCU
Registered Nurse
Baylor Health Care System
Dallas, TX
12.1994 - 07.2000
Functioned as primary receiving nurse for both trauma & critical care patients in urban Level 1 trauma center.
Worked as relief charge nurse.
Worked as staff nurse in Bone Marrow Transplant Unit & Bone Marrow ICU
Education
Bachelor of Science - Nursing
Baylor University
Waco, TX
1994
Skills
Staff leadership, management & evaluation
Multidisciplinary team collaboration
Relationship building and retention
Data collection & analysis
Patient education and advocacy
Strong understanding of budget & finance in healthcare settings
Certification
Registered Nurse in California, License number 658865 (expires 09/2022)
BLS - Basic Life Support (expires 05/2023)
ACLS - Advanced Cardiac Life Support (expires 06/2023)
PALS - Pediatric Advanced Life Support (expires 05/2023)
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