Jenny Qiu

Auxiliary Services Department position at Einstein Bros Bagels location

• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Trained new team members by relaying information on company procedures and safety requirements.
• Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.

• Collaborated with team members to optimize workflow during peak hours for improved customer service.
• Managed social media account to regularly advertise new products.
• Provided customer service frequently in multiple languages (mostly Mandarin Chinese, and Korean on a few occasions).